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Description
Kapiche is an analytics and insights product that makes sense of customer feedback data. It empowers you to make better decisions and positively impact your bottom line. Combine multiple data sources to quickly analyze 1000s of customer feedback responses. No setup, no manual coding, no code frames. Discover insights in minutes and not weeks. You can have complete confidence in your analysis. Answer business questions quickly with deep, actionable insights from all customer data sources. It takes only minutes, not weeks. Your insights analysts will provide insight to help ensure buy-in for your CX programs throughout the organization and drive customer-centric, impactful change. It is impossible to make the most effective business decisions using only quantitative customer information. The best insights come from combining qualitative and quantitative data at every stage of the customer journey.
Description
Extracting business information from various sources such as printed or handwritten documents, forms, checks, invoices, emails, and more is a crucial task. This process can automatically convert unstructured customer data into a structured and digital format that is ready for business use. Once processed, the valuable data can be exported seamlessly into enterprise systems, databases, lines of business, or integrated into existing workflows. Despite the ongoing digitization and automation trends, paper remains a prevalent component in business operations worldwide. Many large corporations and organizations continue to face challenges with disorganized physical and digital documents that hinder their workflow efficiency. Significant time and resources are often dedicated to implementing automated solutions that still necessitate human intervention for data processing, which can ultimately diminish productivity and inflate costs. Consequently, businesses frequently find themselves in a position where they must sacrifice either cost-effectiveness, speed, accuracy, or the confidentiality of their data. The need for an effective solution that addresses these issues is more pressing than ever.
API Access
Has API
No
API Access
Has API
No
Integrations
Amazon Redshift
Yes
Amazon S3
Yes
CustomerGauge
Yes
Delighted
Yes
Freshdesk
Yes
GetFeedback
Yes
Google Forms
Yes
Help Scout
Yes
HubSpot Customer Platform
Yes
Intercom
Yes
Integrations
Amazon Redshift
No
Amazon S3
No
CustomerGauge
No
Delighted
No
Freshdesk
No
GetFeedback
No
Google Forms
No
Help Scout
No
HubSpot Customer Platform
No
Intercom
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Kapiche
Founded
2015
Country
Australia
Website
kapiche.com
Vendor Details
Company Name
Multipass Solutions
Founded
2012
Country
Hungary
Website
www.multipasol.com
Product Features
Data Entry
Abbreviation Detection
No
Data Capture and Transfer
No
Data Cleansing
No
Data Entry Verification
No
Data Search Flexibility
No
Duplicate Detection
No
Flexible Search
No
Image Entry
No
Library Conversion
No
Mis-Keyed Variation Detection
No
Phonetic Variation Detection
No
Data Extraction
Disparate Data Collection
No
Document Extraction
No
Email Address Extraction
No
IP Address Extraction
No
Image Extraction
No
Phone Number Extraction
No
Pricing Extraction
No
Web Data Extraction
No
Product Features
Accounts Payable
Approval Process Control
Yes
Bank Reconciliation
No
Cash Management
No
Check Writing
No
Duplicate Payment Alert
Yes
Fraud Detection
Yes
General Ledger Entry
No
Vendor Management
Yes
Data Entry
Abbreviation Detection
No
Data Capture and Transfer
Yes
Data Cleansing
No
Data Entry Verification
Yes
Data Search Flexibility
Yes
Duplicate Detection
Yes
Flexible Search
No
Image Entry
No
Library Conversion
No
Mis-Keyed Variation Detection
No
Phonetic Variation Detection
No
Data Extraction
Disparate Data Collection
Yes
Document Extraction
Yes
Email Address Extraction
Yes
IP Address Extraction
No
Image Extraction
Yes
Phone Number Extraction
Yes
Pricing Extraction
Yes
Web Data Extraction
Yes
Document Management
Access Controls
Yes
Archiving & Retention
Yes
Collaboration Tools
Yes
Compliance Tracking
Yes
Document Archiving
Yes
Document Assembly
No
Document Capture
No
Document Conversion
No
Document Delivery
No
Document Indexing
No
Document Retention
Yes
Electronic Signature
No
Email Management
No
File Recovery
Yes
File Type Conversion
Yes
Forms Management
Yes
Full Text Search
Yes
Offline Access
Yes
Optical Character Recognition
Yes
Print Management
No
Version Control
No
Electronic Data Capture
Audit Trail
No
CRF Tracking
No
Data Entry
Yes
Data Verification
Yes
Distributed Capture
Yes
Document Imaging
Yes
Document Indexing
Yes
Forms Management
Yes
Remote Capture
Yes
Study Management
No
