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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

Our proven methodology enhances your knowledge base by identifying the inquiries users frequently have, subsequently crafting responses that are accessible and easy to digest. We consistently track tickets for recurring questions, ensuring your knowledge base remains up-to-date. IT tickets serve as indicators of the queries users pose. We highlight tickets that could have been resolved through self-service assistance, such as 'how-tos' and various other Tier 1 issues. Utilizing advanced machine learning classifiers, we categorize self-service tickets based on over 1000 ontologies, organizing them by inquiry. These categorized groups are prioritized according to their frequency, allowing us to pinpoint the most essential FAQs. Quality control checks are conducted on answer segments before they are linked to the corresponding FAQs. Once this process is complete, the questions and answers are primed and ready to be integrated into your knowledge base, enhancing user experience and self-service efficiency. This systematic approach not only streamlines access to information but also empowers users to find solutions independently.

Description

The CompanyGym is uniquely tailored for corporate environments, making time management a top priority. Its automatic algorithm is designed to identify the most challenging questions for each user and customize their experience based on individual requirements. When a user answers a question incorrectly, it gains higher priority, prompting more frequent review compared to other questions. This system enables a strong focus on achieving results while maximizing return on investment. Additionally, you have the flexibility to develop your own content and share it with your colleagues effortlessly. Creating questions is a straightforward process, and you're even able to enhance them with videos and images. If you’re conducting a training session, why not invite the trainer to generate some multiple-choice questions for your The CompanyGym account? Furthermore, if a team member attends a training or conference, they can create questions to share their insights, promoting collective learning within the team. Managing your educational content has never been this efficient and streamlined! Now, with the enhanced features, you can ensure that knowledge sharing becomes an integral part of your corporate culture.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

€99 per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Kaleo Software

Founded

2013

Country

United States

Website

www.kaleosoftware.com

Vendor Details

Company Name

The CompanyGym

Founded

2015

Country

Portugal

Website

www.thecompanygym.com/index.html

Product Features

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Product Features

Gamification

Badge Management
Collaboration Tools
Contest Management
Feedback Management
For Call Centers
For Developers
For Education
For Onboarding
For Sales
Goal Setting / Tracking
Leaderboards / Activity Tracking
Performance Metrics
Rewards Management

Alternatives

Alternatives

Instrumental Reviews

Instrumental

Expected Behavior
Knetik LMS Reviews

Knetik LMS

Knetik