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Description
Our proven methodology enhances your knowledge base by identifying the inquiries users frequently have, subsequently crafting responses that are accessible and easy to digest. We consistently track tickets for recurring questions, ensuring your knowledge base remains up-to-date. IT tickets serve as indicators of the queries users pose. We highlight tickets that could have been resolved through self-service assistance, such as 'how-tos' and various other Tier 1 issues. Utilizing advanced machine learning classifiers, we categorize self-service tickets based on over 1000 ontologies, organizing them by inquiry. These categorized groups are prioritized according to their frequency, allowing us to pinpoint the most essential FAQs. Quality control checks are conducted on answer segments before they are linked to the corresponding FAQs. Once this process is complete, the questions and answers are primed and ready to be integrated into your knowledge base, enhancing user experience and self-service efficiency. This systematic approach not only streamlines access to information but also empowers users to find solutions independently.
Description
The CompanyGym is uniquely tailored for corporate environments, making time management a top priority. Its automatic algorithm is designed to identify the most challenging questions for each user and customize their experience based on individual requirements. When a user answers a question incorrectly, it gains higher priority, prompting more frequent review compared to other questions. This system enables a strong focus on achieving results while maximizing return on investment. Additionally, you have the flexibility to develop your own content and share it with your colleagues effortlessly. Creating questions is a straightforward process, and you're even able to enhance them with videos and images. If you’re conducting a training session, why not invite the trainer to generate some multiple-choice questions for your The CompanyGym account? Furthermore, if a team member attends a training or conference, they can create questions to share their insights, promoting collective learning within the team. Managing your educational content has never been this efficient and streamlined! Now, with the enhanced features, you can ensure that knowledge sharing becomes an integral part of your corporate culture.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
€99 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Kaleo Software
Founded
2013
Country
United States
Website
www.kaleosoftware.com
Vendor Details
Company Name
The CompanyGym
Founded
2015
Country
Portugal
Website
www.thecompanygym.com/index.html
Product Features
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Product Features
Gamification
Badge Management
Collaboration Tools
Contest Management
Feedback Management
For Call Centers
For Developers
For Education
For Onboarding
For Sales
Goal Setting / Tracking
Leaderboards / Activity Tracking
Performance Metrics
Rewards Management