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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Jubilee Voice revolutionizes customer interaction with AI-powered voice agents that are available around the clock, instantly scalable, and continuously self-improving. These intelligent agents outperform traditional IVR systems by understanding and responding to caller needs without unnecessary prompts. The VoiceBot integrates smoothly with tools like Google Calendar and Google Spreadsheet, automating appointment bookings and data storage. Personalization is enhanced by recognizing caller phone numbers and previous orders, making conversations feel more human and less robotic. Jubilee Voice also includes human override capabilities to transfer calls when callers show frustration or dissatisfaction. After each call, the system provides detailed summaries, sentiment analysis, and goal success metrics to refine customer experience. Stripe integration supports payment processing for large transactions directly via the voice interface. Additionally, connections to major CRMs like HubSpot and Salesforce help centralize customer data and streamline workflows.

Description

NovelVox’s Agent Accelerator equips agents with a comprehensive overview of customer data, enabling them to deliver a highly customized and efficient service experience. This innovative tool significantly lowers Average Handling Time (AHT) and waiting times, enhances First Call Resolution (FCR), and boosts overall customer satisfaction levels. The integrated desktop interface provides agents with a unified platform for managing various applications, ensuring a smooth interaction for customers. By displaying essential caller information—including the caller's name, address, contact information, past interactions, and ticket status—agents can engage with clients personally and avoid the need for customers to reiterate their queries. With all relevant data readily available, agents can resolve issues more swiftly and effectively, while also collaborating with colleagues for prompt support during customer calls. This ultimately leads to a more efficient resolution process and a better overall experience for both agents and customers alike.

API Access

Has API

API Access

Has API

Screenshots View All

No images available

Screenshots View All

Integrations

HubSpot CRM
HubSpot Customer Platform
Salesforce
BMC HelixGPT
Calabrio Call Recording
Finacle
Fiserv
Freshdesk
Microsoft Dynamics 365
Microsoft Entra ID
Microsoft Excel
Oracle CRM On Demand
SAP CRM
Sage CRM
ServiceNow
Sugar Connect
Verint AI Blueprint
Zendesk
Zoho CRM
eGain Chat

Integrations

HubSpot CRM
HubSpot Customer Platform
Salesforce
BMC HelixGPT
Calabrio Call Recording
Finacle
Fiserv
Freshdesk
Microsoft Dynamics 365
Microsoft Entra ID
Microsoft Excel
Oracle CRM On Demand
SAP CRM
Sage CRM
ServiceNow
Sugar Connect
Verint AI Blueprint
Zendesk
Zoho CRM
eGain Chat

Pricing Details

$0
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Jubilee Voice

Founded

2025

Country

Australia

Website

www.jubileevoice.ai/

Vendor Details

Company Name

NovelVox

Founded

2008

Country

United States

Website

www.novelvox.com/unified-agent-desktops/

Product Features

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Contact Management

Activity Management
Appointment Management
Contact Database
Contact History
Contact Import/Export
Customer Pipeline
Email Marketing
Group Management
Interaction Tracking
Lead Management
Prospecting Tools
Sales Pipeline Management
Search / Filter
Segmentation
Shared Contacts
Social Media Integration

Alternatives

Alternatives

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