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design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

JourneyAssist is a sophisticated AI-driven platform aimed at transforming user experiences by moving beyond static, generic website interactions. It adeptly gathers real-time behavioral data—like clicks, scrolling behavior, navigation routes, and duration on pages—and leverages sophisticated reasoning to decipher the intentions of visitors. Upon determining user intent, JourneyAssist takes the initiative to interact with users through relevant inquiries, tailored support, and suitable product or service suggestions, which helps users navigate their digital journey with assurance and ease. Designed specifically for businesses, JourneyAssist smoothly integrates into various sectors such as fintech, insurance, telecommunications, retail, and hospitality. It not only enhances user engagement and minimizes abandonment rates but also accelerates conversion rates while maintaining the highest standards of security, compliance, and scalability for enterprise environments, thereby providing organizations with tangible benefits.

Description

SearchUnify is a leading enterprise agentic platform for elevating self-service and customer support outcomes. The platform powers a suite of next-gen products, including: - Cognitive Search - SearchUnify Virtual Assistant (World’s First Federated, Information Retrieval Augmented Chatbot for Fine-tuned, Contextual, and Intent-driven Conversational Experiences at Scale) - Knowbler (World’s First Knowledge-centered Customer Service Software), - Agent Helper (ML-powered solution for augmenting agent productivity and promoting case swarming) - Community Helper (AI-powered application to foster a personalized, engaging community and reduce community moderation effort)

API Access

Has API

API Access

Has API

Screenshots View All

No images available

Screenshots View All

Integrations

Adobe Experience Manager
Adobe Marketo Engage
Aha!
Discourse
Dropbox
Guru
Joomla!
Khoros
MadCap Flare
Microsoft Azure
MindTouch
Salesforce
Skilljar
Slack
Vidyard
Vimeo
Wistia
WordPress
YouTube
Zendesk

Integrations

Adobe Experience Manager
Adobe Marketo Engage
Aha!
Discourse
Dropbox
Guru
Joomla!
Khoros
MadCap Flare
Microsoft Azure
MindTouch
Salesforce
Skilljar
Slack
Vidyard
Vimeo
Wistia
WordPress
YouTube
Zendesk

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Xerago

Website

www.xerago.com/support/journey-assist

Vendor Details

Company Name

SearchUnify

Founded

2008

Country

India

Website

www.searchunify.com

Product Features

Customer Journey Mapping Tools

Action Management
Attribution Modeling
Behavioral Analytics
Collaboration
Customer Profiles
Data Import / Export
Predictive Analytics
Surveys & Feedback
Templates

Product Features

Enterprise Search

AI / Machine Learning
Faceted Search / Filtering
Full Text Search
Fuzzy Search
Indexing
Text Analytics
eDiscovery

Alternatives

Alternatives

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