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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Creating and managing an assessment center can be quite intricate, but Jombay is here to simplify that with its innovative Assessment Center Technology Platform! Our solution features a unified dashboard where assessment participants can easily access all the necessary tools. Additionally, we offer integrated Assessor dashboards that allow real-time rating of candidates, facilitating immediate feedback. Assessors have the option to utilize related Smart-text as a guide for generating reports, along with their own comments. Our platform also showcases an Analytics dashboard that highlights group development areas, providing valuable insights. Moreover, it allows for smooth integration with various tools from different Personality and Cognitive Assessment providers. You can personalize the competencies you aim to evaluate, select from a range of assessment templates, and upload your own content such as case studies and role plays. Once set up, simply share the assessment taker dashboard links with candidates. Furthermore, leverage our video technology platform and assessor dashboard to effectively assess role plays, interviews, and case studies for a comprehensive evaluation experience. In essence, Jombay’s platform streamlines the entire assessment process, making it efficient and user-friendly for all stakeholders involved.

Description

Our software empowers contact center operations personnel to independently modify Call Taker skills configurations, eliminating the need for assistance from other support teams that typically handle these adjustments. It includes features for real-time management, monitoring, and tracking of Call Taker availability. This system equips contact center operations with tools to respond effectively to sudden fluctuations in call volume and varying arrival patterns. Additionally, it supports the scheduling of recurring projects and initiatives in advance. The software also allows for temporary management of Call Taker "On-Phone" availability schedules, enabling operations to make immediate adjustments to skills configurations without requiring IT intervention. Furthermore, it automatically reverts any temporary changes made to the Call Taker skills configurations, ensuring that stability is maintained after adjustments are no longer necessary. This comprehensive approach enhances operational efficiency and responsiveness in a dynamic call center environment.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Jombay

Founded

2010

Country

India

Website

jombay.com

Vendor Details

Company Name

OpsTel Services

Founded

2010

Country

United States

Website

opstel.com

Product Features

Assessment

Certification Management
Individualized Assessments
Multi-User Collaboration
Proctoring
Scoring
Skill Testing
Surveys
Test / Quiz Creation

Product Features

Workforce Optimization (WFO)

Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning

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