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Description
JLex Comment offers a swift solution for incorporating a sophisticated commenting feature into your website, designed with modern usability in mind. Users can engage with posts by reacting, attaching files, mentioning usernames, adding stickers, utilizing geolocation, inserting emojis, and customizing comment styles. The Administrator Area provides comprehensive analytics, tracking all interactions such as comments, reactions, or reports, which can be reviewed daily or monthly through informative charts. You have complete control to manage the component, allowing you to add, edit, or remove any related content seamlessly. Additionally, built-in migrators facilitate easy imports from CSV files and enable transferring comments from other extensions like JComment, K2, or Kometo with just a single click. With over a decade of expertise in Joomla!, we specialize in creating extensions, developing Joomla websites, and offering custom programming services tailored to your needs. Whether you require comprehensive management of your Joomla! site or specific customizations, we are equipped to assist you effectively. Plus, by taking advantage of our product bundles, you can enjoy discounts of up to 60% on a complete suite of products, making it a cost-effective choice for your business.
Description
We are thrilled to share that RSTickets!Pro, our ticketing system for HelpDesk, has received an update to ensure compatibility with the upcoming Joomla! 4 version. While a stable version has yet to be launched, we are committed to maintaining our compatibility with Joomla! 4 by enhancing our RSTickets!Pro component. A number of improvements have been made to RSTickets!Pro, including refining the source code and making updates for a more uniform appearance that benefits users of both Joomla! 3 and Joomla! 4. Additionally, all RSDirectory! configuration settings have been consolidated within the Configuration tab, organized by their relevance for easier access. Our system guarantees a secure and private environment for customers, allowing them to create and respond to tickets directly through email. Furthermore, multiple email notifications are sent to both customers and staff, ensuring everyone stays informed throughout the ticketing process. This update reflects our commitment to providing a robust support system for our users.
API Access
Has API
API Access
Has API
Integrations
Joomla!
Pricing Details
$35
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
JLexArt
Founded
2013
Website
jlexart.com
Vendor Details
Company Name
RSJoomla!
Country
United States
Website
www.rsjoomla.com/joomla-extensions/joomla-help-desk.html
Product Features
Community
Content Management
Content Moderation
Discussions / Forums
Event Management
Group Management
Ideation / Crowdsourcing
Member Directory
Membership Management
Social Media Management
Website Management
White Label
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
