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Average Ratings 0 Ratings

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ease
features
design
support

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Description

Quickly identify any new or unfamiliar devices accessing your network with Ivanti Neurons for Discovery, which provides precise and actionable asset details within minutes. You can track which users and devices are connecting to your network, the timing of these connections, and the software installed on those endpoints. Enjoy real-time visibility through both active and passive scanning methods, along with integration from third-party connectors. Gain valuable insights with a standardized inventory of hardware and software, while software usage data is seamlessly integrated into configuration management and asset management systems, complemented by thorough service maps. As a certified inventory management partner of Google, Ivanti Neurons for Discovery allows for the import and alignment of Google OS devices from Google Workspace using the Google Chrome Enterprise connector, ensuring that customers maintain a comprehensive view of their assets irrespective of their unified endpoint management solutions. This capability not only enhances asset visibility but also streamlines the management process across varied platforms.

Description

Diagnose and resolve service issues quickly, accurately, and more profitably. Neuron7's AI predicts issue categories and resolution steps to help your newest team members perform as well as experienced call center agents and field service technicians. Deflect calls, increase first time resolutions, and reduce parts wastage while capturing expert knowledge. Neuron7's AI continually learns to find the best resolution paths and guide people to success quickly, despite having 1000s of agents and 1000s product configurations.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Google Chrome
Google Cloud Platform
Google Workspace
Ivanti
Ivanti Neurons
Jira
Microsoft Azure
Microsoft Dynamics 365
Microsoft Teams
Salesforce
Salesforce Agentforce Field Service
Salesforce Agentforce Service
ServiceNow
Slack

Integrations

Google Chrome
Google Cloud Platform
Google Workspace
Ivanti
Ivanti Neurons
Jira
Microsoft Azure
Microsoft Dynamics 365
Microsoft Teams
Salesforce
Salesforce Agentforce Field Service
Salesforce Agentforce Service
ServiceNow
Slack

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$0
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Ivanti

Country

United States

Website

www.ivanti.com/products/ivanti-neurons-discovery

Vendor Details

Company Name

Neuron7.ai

Founded

2020

Country

United States

Website

neuron7.ai/

Product Features

Product Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Field Service Management

Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

Natural Language Processing

Co-Reference Resolution
In-Database Text Analytics
Named Entity Recognition
Natural Language Generation (NLG)
Open Source Integrations
Parsing
Part-of-Speech Tagging
Sentence Segmentation
Stemming/Lemmatization
Tokenization

Tradesman Job Management

Contract Management
Customer Database
Dispatch Management
For Builders
For Electricians
For Field Service Businesses
For HVAC
For Plumbers
For Roofers
Invoicing
Job Tracking
Payments
Quoting
Reporting
Scheduling
Time Tracking

Alternatives