Ivanti ITSM
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Average Ratings 1 Rating
Description
Ivanti IIoT is an industrial Internet of Things software platform that enables organizations to connect equipment, devices, workers, and business systems to automate industrial and supply chain operations. The platform is designed to improve operational efficiency across warehouses, distribution centers, manufacturing facilities, and transportation networks through connected technologies and real-time data analysis. Its integration with Ivanti Velocity allows businesses to combine information from mobile workforce applications, industrial sensors, operational equipment, and enterprise systems within a unified environment. Low-code and no-code development capabilities enable organizations to create customized industrial applications and automate existing workflows without replacing their warehouse management systems. The platform supports five primary capabilities: connecting devices and applications, creating automated workflows, analyzing operational information, orchestrating processes, and visualizing business performance. Autonomous mobile robot integration allows warehouse operators to incorporate robotic material handling into existing processes and assign automated workflows for moving products between locations. Environmental monitoring capabilities connect industrial sensors to track storage conditions, including temperature requirements for goods moving through the supply chain. Fleet and inventory management tools provide visibility into product locations, shipment progress, estimated delivery times, and potential transportation disruptions. Its operational analytics capabilities collect data from connected devices and worker activities to measure productivity, identify bottlenecks, and detect opportunities for process improvement.
Description
Ivanti ITSM is an enterprise IT service management solution that helps IT departments centralize support operations, automate service processes, and manage employee service requests. The platform provides tools for handling incidents, tickets, service requests, knowledge management, asset visibility, and service delivery workflows. Its embedded AI capabilities automatically classify and route incoming tickets, summarize incidents, and generate knowledge articles from resolved issues. Additional AI features include natural-language dashboard creation, real-time translation, writing assistance, and a centralized administration hub for managing AI functionality. Employees can access self-service portals, conversational chatbots, and an AI-powered virtual agent to resolve common issues without requiring direct assistance from support personnel. Ivanti ITSM includes no-code workflow and interface design tools that allow organizations to customize service processes using drag-and-drop configuration. The platform supports 14 ITIL 4-certified practices and provides reporting and analytics for monitoring service quality, operational performance, and service commitments. More than 1,000 connectors enable organizations to extend service management workflows into HR, finance, security, facilities, and other business functions. Ivanti ITSM supports cloud, on-premises, and hybrid deployments, although its AI capabilities require version 2024.2 or later on SaaS deployments and are not currently available in FedRAMP environments.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Ivanti
Yes
Ivanti Autonomous Endpoint Management
Yes
Azure DevOps
Yes
Ivanti Connect Secure
No
Jira
Yes
Integrations
Ivanti
Yes
Ivanti Autonomous Endpoint Management
Yes
Azure DevOps
No
Ivanti Connect Secure
Yes
Jira
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Ivanti
Founded
2017
Country
United States
Website
www.ivanti.com/products/iiot
Vendor Details
Company Name
Ivanti
Founded
2017
Country
United States
Website
www.ivanti.com/products/itsm
Product Features
Industrial IoT
Condition Monitoring
No
Data Visualization
No
Factory Data Analytics
No
Machine Learning
No
Machine Workflow Creation
No
Predictive Maintenance
No
Production Line / Factory Insights
No
Real-Time Monitoring
No
Reporting / Analytics
No
Smart Alerts / Notifications
No
Product Features
IT Asset Management
Asset Tracking
No
Audit Management
No
Compliance Management
No
Configuration Management
No
Contract/License Management
No
Cost Tracking
No
Depreciation Management
No
IT Service Management
No
Inventory Management
No
Maintenance Management
No
Procurement Management
No
Requisition Management
No
Supplier Management
No
IT Service
Contract Management
No
IT Asset Management
No
Incident Management
No
Knowledge Management
No
Release Management
No
Self Service Portal
No
Service Catalog
No
Service Reporting
No
Ticket Management
No
ITSM
Asset Tracking
No
Availability Management
No
Change Management
No
Configuration Management
No
Contract/License Management
No
Dashboard
No
Incident Management
No
Problem Management
No
Project Management
No
Release & Deployment Management
No
Self Service Portal
No