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features
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support

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Description

Managing inquiries related to retail agent policies, billing, claims, and payments can often require full-time attention, especially in larger operations. Ivans eServicing™ streamlines these processes, eliminating the necessity for handling individual requests manually. Additionally, your retail agents receive immediate answers right within their management systems, simplifying their tasks as well. Our goal is to enhance automation across all participants, and Ivans eServicing provides a seamless connection to retail agents’ customer self-service platforms. This approach significantly reduces the time spent on administrative functions, which is crucial since agents are more inclined to collaborate with MGAs that facilitate their workflow. By offering swift access to essential information regarding policies, billing, claims, and payments, retail agents can remain within their systems without disruption. Since no one particularly enjoys the process of paying for insurance, it’s vital to ensure that the experience is as straightforward as possible. Moreover, enabling insured individuals to settle their premiums directly through their retail agent’s self-service portal adds an extra layer of convenience and efficiency.

Description

MarvelX is an agentic AI company for financial services and other highly regulated industries, with insurance as its flagship vertical. Its AI claims agents are built for autonomous claims processing: a claim comes in as a first notice of loss (FNOL), the policy is validated, the claim is adjudicated, and settlement follows, bringing handling time down from days to under an hour. Claims teams at P&C, motor, travel, health, life, and embedded insurers, as well as MGAs and TPAs, use MarvelX to confirm policy details, verify that a claim file is complete, and hand edge cases to a human reviewer. A person stays in the loop on every decision, and each outcome is documented for audit. A standalone workflow, AI document data extraction for insurance, serves teams that want structured fields out of insurance documents, traceable to a source reference, with no decisioning attached. The same architecture is being applied to other regulated work, KYC/KYB verification for notarial services among them. Integrations cover HubSpot and the Dutch registries KVK, RDW, and SchadeGarant, so MarvelX fits the systems a claims operation already runs.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

HubSpot CRM No 

Integrations

HubSpot CRM Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

Price on request
Pricing is scoped to claim volume and workflows deployed. Get in touch for a quote.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Ivans

Founded

1983

Country

United States

Website

www.ivans.com/for-mgas/products/ivans-eservicing/

Vendor Details

Company Name

MarvelX.ai

Founded

2025

Country

Netherlands

Website

www.marvelx.ai

Product Features

Product Features

Claims Processing

Adjustor Management No 
Case Management Yes 
Claim Resolution Tracking Yes 
Co-Pay & Deductible Tracking No 
Compliance Management Yes 
Customer Management No 
Electronic Claims Yes 
Forms Management Yes 
Paper-Based Claims No 
Payor Management No 
Policy Administration No 

Alternatives

Alternatives

Shift Claims Reviews

Shift Claims

Shift Technology