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ease
features
design
support

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Write a Review

Description

Employees often find passwords to be a burden, just as you may find it challenging to manage the vulnerabilities associated with them. The accumulation of passwords and tokens not only increases security risks but also leads to user fatigue and additional expenses. It’s time to eliminate passwords altogether. According to 89% of security experts, implementing a sophisticated multi-factor authentication solution that offers ongoing, behavior-based verification would significantly enhance their organization’s security. Acceptto delivers an Intelligent MFA that seamlessly grants access to applications while continuing to authenticate users after they have logged in. This system effectively thwarts account takeovers, even if cybercriminals have managed to obtain passwords. ItsMe™ Intelligent Multi Factor Authentication (MFA) bolsters your security by verifying access attempts on registered devices in real-time via methods such as push notifications or verification codes (SMS, TOTP, email, etc.). With options like timed based one-time passwords (TOTP), security keys, or biometric authentication, you can securely verify access even in offline scenarios, ensuring peace of mind for users and administrators alike.

Description

Running a contact center presents numerous challenges and can incur significant costs, making it difficult to consistently achieve high levels of customer satisfaction, especially when customers must answer complex questions for verification. Imagine having a solution that not only enhances security but also cuts operational expenses and elevates the customer experience—this is the promise of Omni Authentication, a voice biometrics system. A primary hurdle for contact centers is enhancing the Customer Experience, as customers often feel exasperated when asked to recall PINs, passwords, or account numbers, while agents waste valuable time on security inquiries. With Omni Authentication, these complications are resolved by utilizing the unique voiceprint of the customer to authenticate their identity effortlessly and securely. This innovation leads to increased efficiency in contact centers and a more satisfying experience for customers, eliminating the need for callers to remember their account information or passwords. By streamlining the verification process, Omni Authentication not only saves time but also fosters a more positive relationship between customers and agents.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Active Directory
Amazon Web Services (AWS)
Atlassian Crowd
Box
Citrix Analytics
Genesys Cloud CX
Microsoft 365
Microsoft Azure
Microsoft Outlook
Okta
OpenVPN
Palo Alto Networks AutoFocus
Ping Identity
Salesforce
ServiceNow
Slack
Sophos Cloud Optix
Splunk Cloud Platform
VMware Cloud
Zoom

Integrations

Active Directory
Amazon Web Services (AWS)
Atlassian Crowd
Box
Citrix Analytics
Genesys Cloud CX
Microsoft 365
Microsoft Azure
Microsoft Outlook
Okta
OpenVPN
Palo Alto Networks AutoFocus
Ping Identity
Salesforce
ServiceNow
Slack
Sophos Cloud Optix
Splunk Cloud Platform
VMware Cloud
Zoom

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Acceptto

Founded

2013

Country

United States

Website

www.acceptto.com/mfa-itsme/

Vendor Details

Company Name

Genesys

Founded

1990

Country

United States

Website

appfoundry.genesys.com/filter/genesyscloud/listing/19ffbe20-01c4-4e93-a699-382e5eb96764

Alternatives

Alternatives

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