Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Iris serves as a comprehensive framework for data collection, aimed at efficiently and swiftly delivering key performance indicators for network management. Designed to be robust and scalable, this framework addresses the common challenges encountered by internet service providers, effectively resolving various issues. The system is capable of generating insightful reports from extensive data sets, ensuring that users can interpret information meaningfully. As a holistic solution for network monitoring, Iris supports both enterprises and carrier-grade networks in their pursuit of achieving zero downtime and optimal performance levels. By employing advanced algorithmic techniques for the correlation and clustering of alerts, it allows for proactive identification of potential issues within the development ecosystem. Additionally, Iris Home offers an affordable and user-friendly option for monitoring home networks, providing crucial performance metrics for home internet connections with minimal computing requirements. This simplicity makes it an appealing choice for everyday users seeking to enhance their internet experience.
Description
Our platform equips both agents and customers with automated diagnostics for home networks, along with straightforward troubleshooting guidance, allowing them to pinpoint the cause of WiFi connectivity problems and achieve a solution on their first attempt. The RouteThis Discovery App utilizes the user's mobile device to gather comprehensive data about the configuration and environment of the home network, enabling it to automatically detect the underlying issues causing potential WiFi disruptions. In addition, the RouteThis Dashboard serves as a centralized tool that grants agents immediate access to the customer's home network status, providing clear instructions to address the identified issues and enabling remote resolution capabilities. Furthermore, as a component of the RouteThis Discovery App, RouteThis Self-Help offers customers detailed, step-by-step guidance to tackle specific problems identified within their home networks, ensuring a more user-friendly experience. This combination of features not only enhances efficiency but also significantly improves customer satisfaction by fostering quicker resolutions.
API Access
Has API
API Access
Has API
Integrations
SONIFI
Pricing Details
$10 per month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Iris Network Systems
Country
South Africa
Website
irisns.com
Vendor Details
Company Name
RouteThis
Founded
2013
Country
Canada
Website
routethis.com/platform/
Product Features
Data Management
Customer Data
Data Analysis
Data Capture
Data Integration
Data Migration
Data Quality Control
Data Security
Information Governance
Master Data Management
Match & Merge
Product Features
Network Troubleshooting
Alerts / Escalation
Bandwidth Troubleshooting
Change Management
Configuration Management
Connectivity Management
Data Visualization
Historical Audit
Mobile Network Troubleshooting
Network Analysis
Network Monitoring