Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Iris serves as a comprehensive framework for data collection, aimed at efficiently and swiftly delivering key performance indicators for network management. Designed to be robust and scalable, this framework addresses the common challenges encountered by internet service providers, effectively resolving various issues. The system is capable of generating insightful reports from extensive data sets, ensuring that users can interpret information meaningfully. As a holistic solution for network monitoring, Iris supports both enterprises and carrier-grade networks in their pursuit of achieving zero downtime and optimal performance levels. By employing advanced algorithmic techniques for the correlation and clustering of alerts, it allows for proactive identification of potential issues within the development ecosystem. Additionally, Iris Home offers an affordable and user-friendly option for monitoring home networks, providing crucial performance metrics for home internet connections with minimal computing requirements. This simplicity makes it an appealing choice for everyday users seeking to enhance their internet experience.
Description
Our platform equips both agents and customers with automated diagnostics for home networks, along with straightforward troubleshooting guidance, allowing them to pinpoint the cause of WiFi connectivity problems and achieve a solution on their first attempt. The RouteThis Discovery App utilizes the user's mobile device to gather comprehensive data about the configuration and environment of the home network, enabling it to automatically detect the underlying issues causing potential WiFi disruptions. In addition, the RouteThis Dashboard serves as a centralized tool that grants agents immediate access to the customer's home network status, providing clear instructions to address the identified issues and enabling remote resolution capabilities. Furthermore, as a component of the RouteThis Discovery App, RouteThis Self-Help offers customers detailed, step-by-step guidance to tackle specific problems identified within their home networks, ensuring a more user-friendly experience. This combination of features not only enhances efficiency but also significantly improves customer satisfaction by fostering quicker resolutions.
API Access
Has API
No
API Access
Has API
No
Integrations
SONIFI
No
Pricing Details
$10 per month
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Iris Network Systems
Country
South Africa
Website
irisns.com
Vendor Details
Company Name
RouteThis
Founded
2013
Country
Canada
Website
routethis.com/platform/
Product Features
Data Management
Customer Data
No
Data Analysis
Yes
Data Capture
No
Data Integration
Yes
Data Migration
No
Data Quality Control
Yes
Data Security
No
Information Governance
No
Master Data Management
No
Match & Merge
No
Product Features
Network Troubleshooting
Alerts / Escalation
No
Bandwidth Troubleshooting
No
Change Management
No
Configuration Management
No
Connectivity Management
No
Data Visualization
No
Historical Audit
No
Mobile Network Troubleshooting
No
Network Analysis
No
Network Monitoring
No