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ease
features
design
support

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Description

These are the foundations of successful communities.

Description

Our proven methodology enhances your knowledge base by identifying the inquiries users frequently have, subsequently crafting responses that are accessible and easy to digest. We consistently track tickets for recurring questions, ensuring your knowledge base remains up-to-date. IT tickets serve as indicators of the queries users pose. We highlight tickets that could have been resolved through self-service assistance, such as 'how-tos' and various other Tier 1 issues. Utilizing advanced machine learning classifiers, we categorize self-service tickets based on over 1000 ontologies, organizing them by inquiry. These categorized groups are prioritized according to their frequency, allowing us to pinpoint the most essential FAQs. Quality control checks are conducted on answer segments before they are linked to the corresponding FAQs. Once this process is complete, the questions and answers are primed and ready to be integrated into your knowledge base, enhancing user experience and self-service efficiency. This systematic approach not only streamlines access to information but also empowers users to find solutions independently.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Jira Work Management
Mailchimp
Mapbox
Salesforce
Stackreaction
Zapier

Integrations

Jira Work Management
Mailchimp
Mapbox
Salesforce
Stackreaction
Zapier

Pricing Details

$75 per month
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Invision Community

Founded

2002

Country

United States

Website

www.invisioncommunity.com

Vendor Details

Company Name

Kaleo Software

Founded

2013

Country

United States

Website

www.kaleosoftware.com

Product Features

Community

Content Management
Content Moderation
Discussions / Forums
Event Management
Group Management
Ideation / Crowdsourcing
Member Directory
Membership Management
Social Media Management
Website Management
White Label

Portal

Chat
Collaboration
Content Management
Document Management
File Sharing
Search

Product Features

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

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