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Description
Mosaic facilitates digital interactions through various channels, whether managed by our specialists or utilized independently. Implement once and access everywhere. With Mosaic, your customers can seamlessly automate their conversations with your brand using advanced virtual assistants. Our enterprise-level performance is grounded in deep industry knowledge, catering to businesses of all sizes and sectors. Whether for inbound or outbound communication via voice, text, social media, or email, the cloud-based technology ensures rapid and straightforward activation, allowing you to get started swiftly. Mosaic crafts tailored and effortless experiences for your clients when they reach out to you, akin to having your most proficient employee engaged in every conversation to address inquiries and support transactions. We offer lifecycle managed services through a collaborative and practical method to ensure the effective delivery of Mosaic. Our dedicated Intrado Success Coaches play a crucial role in maintaining and updating the software with the latest controls and capabilities, while also incorporating the best practices in the market to enhance performance and user satisfaction. This comprehensive support further solidifies Mosaic's commitment to excellence in customer engagement.
Description
Kolekti helps ambitious teams get more from Confluence with apps that solve everyday challenges.
Kolekti’s Mosaic for Confluence is the original and most popular Confluence content formatting app, and the all-in-one content curation solution for Confluence pages. It includes macros made to improve any page design, including secure HTML, nestable tabs, and numbered headings. Users can also build pages from scratch with branded full-page templates, turn text into visuals with Smart Designer, and scale content management with Space Manager. Everything comes in a single app, with no add-ons or hidden costs. Mosaic is Atlassian Enterprise Certified and 100% built on Forge, making it enterprise-ready and future-proof for Confluence. Organisations in regulated industries can also run it on Atlassian Government Cloud and Isolated Cloud.
For teams who want a lighter formatting experience, Kolekti offers single Mosaic macros as apps on the Atlassian Marketplace, including HTML by Mosaic and the LaTeX Math macro.
For teams relying on Slack messages or disconnected surveys to keep work moving, Kolekti’s Forms for Confluence offers an intuitive form builder that lets any user, not just admins, create forms, polls, and quizzes in a few steps. Interactive data visualisations generated from feedback make insights clearer and easier to act on. It’s ideal for all forms, from one-off feedback to plugging gaps in disjointed workflows. Like Mosaic, it is 100% built on Forge and available on Atlassian Isolated Cloud for complete security.
Security is central to Kolekti. The company is ISO 27001- and SOC 2-certified, guarantees a 24-hour response to customers, and meets Atlassian’s rigorous compliance requirements, so Confluence teams can rely on Kolekti apps with confidence.
API Access
Has API
No
API Access
Has API
No
Integrations
CSS
No
Cisco ACI
Yes
Confluence
No
Eckoh
Yes
HTML
No
HoneyHive
Yes
JavaScript
No
Microsoft 365
Yes
UltraDNS
Yes
Integrations
CSS
Yes
Cisco ACI
No
Confluence
Yes
Eckoh
No
HTML
Yes
HoneyHive
No
JavaScript
Yes
Microsoft 365
No
UltraDNS
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
$0.01 per user per month
Free plan available for licences of up to 10 users. Mosaic for Confluence and Forms for Confluence are available as both Standard and Advanced Editions. Visit the Atlassian Marketplace for more information.
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Intrado
Country
United States
Website
www.intrado.com/en/enterprise-collaboration/customer-experience-services
Vendor Details
Company Name
Kolekti
Country
United Kingdom
Website
www.kolekti.com
Product Features
Customer Experience
Action Management
No
Analytics
No
Customer Segmentation
No
Dashboard
No
Feedback Management
No
Knowledge Management
No
Multi-Channel Collection
No
Sentiment Analysis
No
Survey Management
No
Text Analysis
No
Trend Analysis
No
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
No
Live Chat
No
Performance Metrics
No
Queue Management
No
Self Service Portal
No
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
No
Product Features
Work Management
Access Roles / Permissions
No
CRM
No
Calendar Management
No
Collaboration Tools
No
File Storage / File Sharing
No
Kanban
No
Messaging / Discussion
No
Performance Metrics
No
Project Management
No
Reporting / Analytics
No
Resource Management
No
Strategic Planning
No
Task Management
No
Time Tracking
No
Version Control
No
Workflow Management
No
