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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

The only solution that guarantees PCI compliance in real-time without affecting the customer experience. Interactions Trustera functions instantly to safeguard both employees and customers by preventing contact center agents from accessing payment card information (PCI). Utilizing advanced AI technology, Interactions Trustera predicts and conceals sensitive information that may be mentioned or exchanged during interactions between agents and clients. This platform ensures that agents, whether working remotely or on-site, maintain PCI compliance while providing exceptional service. It stands out as the world’s sole platform for real-time, audio-sensitive information redaction. With the capability to protect agents in any location, customers can rest assured that their data is secure. Additionally, this innovative system helps diminish the risks and fraud associated with handling PCI data across voice and digital channels, ensuring secure PCI data capture with no interruptions to the customer experience. Ultimately, Trustera offers a comprehensive solution that enhances both security and service quality.

Description

SmartSIP® is a software solution designed for on-premise use that offers DTMF suppression and masking, allowing contact centers to securely collect sensitive cardholder information during live calls. Customers can input their confidential data using their touch-tone phone while remaining connected to a contact center representative. Through DTMF suppression and masking, the tones generated by the customer are substituted with flat tones that cannot be reverted to their original forms. The agent's interface displays a masked version of the customer's input. By effectively removing the need for verbal communication of sensitive details, SmartSIP ensures that full call recordings and comprehensive screen captures are maintained. Acting as a SIP proxy between the Session Border Controller (SBC or Media Gateway) and the voice platform, SmartSIP processes the DTMF data without interfering with the audio connection. This innovative tool is specifically designed for VoIP telephony within contact centers, making it an essential asset for maintaining data security during customer interactions. Moreover, its implementation can significantly enhance compliance with various regulatory standards related to data protection.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Avaya Experience Platform
Cisco CX Cloud

Integrations

Avaya Experience Platform
Cisco CX Cloud

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Interactions

Founded

2004

Country

United States

Website

www.interactions.com/products/trustera/

Vendor Details

Company Name

IntraNext Systems

Country

United States

Website

intranext.com/solutions/smartsip

Product Features

PCI Compliance

Access Control
Compliance Reporting
Exceptions Management
File Integrity Monitoring
Intrusion Detection System
Log Management
PCI Assessment
Patch Management
Policy Management

Product Features

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

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