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Description
Dezide helps improve installation, service, and repair processes by providing efficient problemshooting knowledge for service centers, field service technicians, and even end customers for your own and other products.
Dezide combines the expertise of top technical experts to create Dynamic Troubleshooting Guides that offer consistent, real-time instructions for your technicians. Our AI-powered platform dynamically considers four factors to determine which troubleshooting steps should be recommended.
1. The probabilities of root causes
2. the likelihood that certain corrective measures will prove effective
3. Repair costs
4. The time required to complete the corrective actions.
Dezide tracks repairs and provides continuous improvement. This allows you to provide your smartest, most cost effective troubleshooting guidance for your team members around world.
Description
We assist companies in the solar, battery storage, and EV infrastructure sectors, regardless of their size, in efficiently executing numerous projects and maintenance tasks while also integrating their software tools to enhance productivity and growth potential. By implementing automated workflows, we streamline the intake of sales opportunities and the transition of closed customers to operations. Our framework provides designers and permitting coordinators with a robust workflow that promotes efficiency, speed, and precision. We simplify processes to ensure that all critical steps are consistently followed by every installation crew, reducing any potential complexities. Furthermore, we accelerate the Job Closeout and Permission to Operate phases by guaranteeing that all tasks and submissions are completed promptly and thoroughly. We also make the service troubleshooting and preventative maintenance ticket management process easier, from creation to scheduling and execution in the field. With Scoop, renewable energy installers and service businesses can effectively manage work orders, streamline service requests, dispatch technicians, and handle various other tasks seamlessly, enhancing overall operational efficiency. This comprehensive approach ultimately helps companies to better serve their customers and achieve sustainable growth in a competitive market.
API Access
Has API
API Access
Has API
Integrations
Enerflo
Pricing Details
$49.00/month/user
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Dezide
Founded
2001
Country
Denmark
Website
www.dezide.com
Vendor Details
Company Name
Scoop Robotix
Founded
2014
Country
Canada
Website
www.scoop.solar/
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Remote Support
Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback
Product Features
Construction Management
Accounting Integration
Budget Tracking/Job Costing
CRM
Change Orders
Commercial
Contract Management
Contractors
Equipment Tracking
Estimating
Incident Reporting
Mobile Access
Offline Access
RFI & Submittals
Residential
Subcontractor Management
Timesheets
EHS Management
Audit Management
Corrective / Preventive Actions
Environmental Management
Environmental Risk Assessment
Forms Management
Incident Management
Industrial Safety Management
Injury Reporting
Inspection Management
MSDS
OSHA Recordkeeping
Occupational Health Management
Safety Risk Assessment
Training Management
Waste Management
Forms Automation
Approval Process Control
Archiving & Retention
Collaboration
Document Indexing
Drag & Drop
Full Text Search
Remote Document Access
Rules-Based Workflow
Text Editing
Version Control
Inspection
Appointment Management
Customer Database
Dispatch Management
Equipment Tracking
Photos In Reports
Print on Site
Report Templates
Speech Recognition
Subcontractor Management
Solar
2D/3D Drawing
Analytics / Reporting
Bill of Materials
CMMS
Estimating
Field Service Management
PV Animation
Permitting
Preventive Maintenance
Proposal Management
Solar Design
Solar Maintenance Management
Solar Monitoring
Solar Project Management
Solar Sales / CRM
