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Description
The Digital Handover Management™ Platform by Agile Handover revolutionizes the way incoming information is transformed into actionable knowledge, ensuring that data strategy is in sync with operational and maintenance objectives. By automating the integration of infrastructure handovers into operational workflows, it fosters collaborative interactions across O&M Information Silos while standardizing the sharing of data and documents among existing systems. This platform enhances data quality by maintaining compliance and integrity, applying best practices to effectively cleanse and standardize information from diverse sources, thereby allowing clients to harness the power of data gravity. Through our iterative methodology, organizations can unlock insights from documents and data to establish object relationships and categorize information using our comprehensive engineering library. Moreover, the refined knowledge gained not only amplifies the value of O&M Data Silos but also boosts productivity, guaranteeing a return on investment for users while driving continuous improvement. Ultimately, this innovative approach positions organizations to fully leverage their data assets in a more strategic and efficient manner.
Description
Every team member can effortlessly step in to handle customer interactions, ensuring a smooth transition between the virtual assistant and a live agent. Consolidate all your customer support channels such as Email, Live Chat, and Facebook Messenger into a unified inbox for better management. The virtual assistant autonomously addresses the majority of customer inquiries, while the team can quickly take over conversations when the assistant falls short. It also supports various languages, enabling effective communication with a diverse clientele. You can create comprehensive customer profiles and seamlessly integrate multiple communication channels associated with the same individual. Setting up this system is straightforward and takes only about five minutes, requiring no technical expertise or complex flow builders to navigate. This allows every team member to focus on providing exceptional customer service without the hassle of intricate setups.
API Access
Has API
API Access
Has API
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
€19 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Agile Handover
Founded
2016
Country
United States
Website
www.agilehandover.com/solutions/digital-handover-management/
Vendor Details
Company Name
Table Duck
Founded
2017
Country
Netherlands
Website
tableduck.com
Product Features
Facility Management
Asset Management
Commercial Properties
Equipment Management
Facility Scheduling
Incident Management
Inspection Management
Inventory Control
Maintenance Tracking
Preventive Maintenance
Residential Properties
Room Scheduling
Schools
Space Planning
Vendor Management
Visitor Management
Work Order Management
Product Features
Chatbot
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking