Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Founded in 2002 by a dedicated group of software experts, E-DOCS IT Solutions aims to deliver top-notch IT services to various industries. The company's main office is based in Dubai for marketing purposes, while its technical operations are conducted in Kochi, India. This commitment to excellence is reflected in the value-added services they provide to their clients, earning them a solid reputation in the market. The organization’s philosophy is mirrored by its enthusiastic workforce, who consistently strive to excel in every project undertaken. E-DOCS IT Solutions stands out as a premier provider of intuitive and comprehensive courier ERP software solutions tailored for businesses of all sizes in the Courier, Logistics, and WMS sectors. Their flagship product, Integra Ontrack, encompasses a wide range of solutions designed to enhance operational efficiency. Moreover, the system ensures robust oversight of user activities, allowing for meticulous control over data entry and updates through an effective combination of user roles. This focus on user management contributes to a more secure and efficient operation.

Description

RC On-Track Issue Management provides an efficient solution for overseeing and monitoring enhancement requests, product changes, and defects from the moment they are reported until they are resolved. Although primarily utilized in software and web development as well as IT support, its versatility allows it to be applied across various sectors. The application can be easily configured on your own web server, enabling administrators to establish projects, create users with designated roles, and assign them to specific projects for immediate use—tracking issues from their initial report to their final resolution. You have the ability to create multiple projects tailored to support, product management, or development tasks. With various security levels, you can regulate user access accordingly. To clarify a bug or provide additional context for a request, users can conveniently attach files to their logged issues. Furthermore, the system allows for commenting on issues and meticulously records all interactions, ensuring a comprehensive history of each issue is easily accessible for review. This functionality not only streamlines communication but also enhances collaboration among team members.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Edocs IT Soluitons

Founded

2004

Country

United Arab Emirates

Website

www.integraontrack.com

Vendor Details

Company Name

Roundedcube

Website

www.roundedcube.com/rcontrack

Product Features

ERP

Accounting Integration
Accounting Management
CRM
Dashboard
Distribution Management
Enterprise Asset Management
Financial Management
HR Management
Inventory Management
Order Management
Project Management
Purchase Order Management
Purchasing
Reporting/Analytics
Sales Management
Supply Chain Management
Warehouse Management

Product Features

Issue Tracking

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management

Alternatives

Alternatives

Bugzero Reviews

Bugzero

WEBsina
OpenText eDOCS Reviews

OpenText eDOCS

OpenText
BEAMS ERP Reviews

BEAMS ERP

Beams IT Solutions
eDocs Reviews

eDocs

Wolf Technology Group