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Description
Founded in 2002 by a dedicated group of software experts, E-DOCS IT Solutions aims to deliver top-notch IT services to various industries. The company's main office is based in Dubai for marketing purposes, while its technical operations are conducted in Kochi, India. This commitment to excellence is reflected in the value-added services they provide to their clients, earning them a solid reputation in the market. The organization’s philosophy is mirrored by its enthusiastic workforce, who consistently strive to excel in every project undertaken. E-DOCS IT Solutions stands out as a premier provider of intuitive and comprehensive courier ERP software solutions tailored for businesses of all sizes in the Courier, Logistics, and WMS sectors. Their flagship product, Integra Ontrack, encompasses a wide range of solutions designed to enhance operational efficiency. Moreover, the system ensures robust oversight of user activities, allowing for meticulous control over data entry and updates through an effective combination of user roles. This focus on user management contributes to a more secure and efficient operation.
Description
RC On-Track Issue Management provides an efficient solution for overseeing and monitoring enhancement requests, product changes, and defects from the moment they are reported until they are resolved. Although primarily utilized in software and web development as well as IT support, its versatility allows it to be applied across various sectors. The application can be easily configured on your own web server, enabling administrators to establish projects, create users with designated roles, and assign them to specific projects for immediate use—tracking issues from their initial report to their final resolution. You have the ability to create multiple projects tailored to support, product management, or development tasks. With various security levels, you can regulate user access accordingly. To clarify a bug or provide additional context for a request, users can conveniently attach files to their logged issues. Furthermore, the system allows for commenting on issues and meticulously records all interactions, ensuring a comprehensive history of each issue is easily accessible for review. This functionality not only streamlines communication but also enhances collaboration among team members.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Edocs IT Soluitons
Founded
2004
Country
United Arab Emirates
Website
www.integraontrack.com
Vendor Details
Company Name
Roundedcube
Website
www.roundedcube.com/rcontrack
Product Features
ERP
Accounting Integration
Accounting Management
CRM
Dashboard
Distribution Management
Enterprise Asset Management
Financial Management
HR Management
Inventory Management
Order Management
Project Management
Purchase Order Management
Purchasing
Reporting/Analytics
Sales Management
Supply Chain Management
Warehouse Management
Product Features
Issue Tracking
Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management