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Average Ratings 0 Ratings
Description
Inteam is an all-encompassing workforce management platform tailored for contact centers, enhancing team planning and operational effectiveness by synchronizing agent schedules with anticipated workload across various communication channels. It employs sophisticated algorithms that analyze historical interaction data to create exceptionally precise demand forecasts, accurately determining the necessary number of agents and hours to achieve service levels with over 95% precision. Leveraging these forecasts, Inteam seamlessly organizes and schedules shifts while taking into account labor laws, employee preferences, vacations, holidays, and fluctuations in demand, thus promoting an equitable distribution of workloads during both peak and off-peak times. The platform accommodates multichannel environments by allocating interactions to agents based on their skills and the demands of service needs, while also facilitating centralized oversight of schedules, absenteeism, training sessions, and internal activities. Consequently, this comprehensive approach not only maximizes efficiency but also enhances agent satisfaction and service quality within the contact center.
Description
Tempo Capacity Planner is a Jira-native resource management tool that gives managers real-time visibility into team availability, skill sets, and workload. It helps organizations assign the right people to the right tasks at the right time by providing a bird's-eye view of team bandwidth. Teams can forecast future hiring needs, identify capacity shortfalls, prevent overloading, and optimize workloads across projects. Managers sort resource requests by availability, role, and skill, schedule multiple people on the same Jira item, configure holidays and workloads to avoid burnout, and create recurring plans with approval workflows.
Capacity Planner integrates with Tempo Timesheets for a connected view of planned vs. actual effort, so the plan teams build is continuously measured against the time they actually log. It is part of Tempo's modular, Jira-native suite for Strategic Portfolio Management and sits alongside Financial Manager and Structure PPM, so resourcing decisions tie back to cost and portfolio data. Adopt one app or several – they work better together, every app native to Jira with no separate platform to maintain. From individual team scheduling to organization-wide resource planning across many concurrent projects, Capacity Planner helps deliver work on time and within budget without burning people out.
API Access
Has API
API Access
Has API
Integrations
Airbyte
Exply
Inagent
Inconcert
Inconnect
Infunnel
Inspeech
Jira
Memtime
Plandek
Integrations
Airbyte
Exply
Inagent
Inconcert
Inconnect
Infunnel
Inspeech
Jira
Memtime
Plandek
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$10/month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Inconcert
Founded
2001
Country
Spain
Website
www.inconcertcx.com/en/products/inteam
Vendor Details
Company Name
Tempo Software
Founded
2009
Country
United States
Website
www.tempo.io/products/capacity-planner
Product Features
Workforce Optimization (WFO)
Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning
Product Features
Resource Management
Capacity Management
Data Visualization
Demand Forecasting
Drag & Drop
Employee Scheduling
Filtered Search
Resource Allocation
Skills Tracking
Utilization Management