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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Inteam is an all-encompassing workforce management platform tailored for contact centers, enhancing team planning and operational effectiveness by synchronizing agent schedules with anticipated workload across various communication channels. It employs sophisticated algorithms that analyze historical interaction data to create exceptionally precise demand forecasts, accurately determining the necessary number of agents and hours to achieve service levels with over 95% precision. Leveraging these forecasts, Inteam seamlessly organizes and schedules shifts while taking into account labor laws, employee preferences, vacations, holidays, and fluctuations in demand, thus promoting an equitable distribution of workloads during both peak and off-peak times. The platform accommodates multichannel environments by allocating interactions to agents based on their skills and the demands of service needs, while also facilitating centralized oversight of schedules, absenteeism, training sessions, and internal activities. Consequently, this comprehensive approach not only maximizes efficiency but also enhances agent satisfaction and service quality within the contact center.

Description

Enhance the effectiveness of your training management system using LMS Planner, a user-friendly planning tool designed for the organization and scheduling of corporate training that seamlessly integrates with SAP SuccessFactors LMS. Gain insight into capable and available resources across the organization by accessing a comprehensive overview of training data. This tool allows for strategic long-term planning based on emerging needs or past trends, ensuring that schedulers are well-equipped to meet demands. Furthermore, it offers a centralized platform for managing and tracking decisions, approvals, and modifications, fostering transparency throughout the process. With detailed visibility from the initial setup to ongoing adjustments, the system includes strong approval mechanisms and version control for added security. Users can conveniently view the calendar in daily, weekly, and monthly formats, with resources distinctly color-coded by type for easy reference, ensuring that all training activities are organized effectively. Ultimately, LMS Planner not only streamlines training management but also empowers organizations to respond proactively to changing training needs.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Inagent
Inconcert
Inconnect
Infunnel
Inspeech
SAP SuccessFactors
SAP SuccessFactors Learning
Syniti Data Matching

Integrations

Inagent
Inconcert
Inconnect
Infunnel
Inspeech
SAP SuccessFactors
SAP SuccessFactors Learning
Syniti Data Matching

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Inconcert

Founded

2001

Country

Spain

Website

www.inconcertcx.com/en/products/inteam

Vendor Details

Company Name

Rizing

Founded

2012

Country

United States

Website

rizing.com/hcm/software-solution/lms-planner/

Product Features

Workforce Optimization (WFO)

Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning

Product Features

Learning Management Systems (LMS)

Academic / Education
Asynchronous Learning
Blended Learning
Built-In Course Authoring
Corporate / Business
Customizable
Gamification
Learner Portal
Mobile Learning
Open Source
SCORM Compliance
Synchronous Learning
Video Conferencing
eCommerce
eLearning Companies

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