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Description
InteGreat Web Services simplifies the process of engaging with both Collabrance and GreatAmerica while users remain within their main business management systems. In conjunction with ConnectWise, Collabrance has developed a ticketing integration that enables Managed Service Providers (MSPs) to effortlessly transfer tickets between themselves and Collabrance. This integration fosters a more cohesive and efficient collaboration when addressing customer IT issues, allowing both parties to work on the same ticket as necessary. The system ensures that information is consistently replicated, providing a unified view of customer data. A new field has been introduced specifically for the Collabrance Ticket Number, allowing users to monitor and manage customer tickets and activities seamlessly. The secure platform facilitates the sharing of information and insights, significantly reducing errors and confusion by enabling simultaneous work on the same ticket across different systems. Additionally, it automatically updates and shares customer information in real time, including crucial details such as the company name, Collabrance Ticket Number, all relevant notes, configuration name, status, site, and contact information. This integration not only streamlines operations but also enhances the overall customer service experience.
Description
A collection of over 20 reports is available on a unified dashboard, showcasing various aspects such as completed tasks, outstanding work, work prioritization, pending issues, fiscal year progress, and user allocation status for each distinct service. Additionally, more than 12 reports provide real-time insights into office activities, including newly created and finished tasks, employee performance metrics, timesheet entries, service-specific completion rates, to-do lists, and the status of pending issues. Furthermore, there is a set of over 16 reports that captures every user activity over a designated timeframe, offering a comprehensive overview that includes completed tasks, items taken in and out, bills and receipts issued, expenses logged, SMS communications, and emails sent. Lastly, a series of 9+ client or group-specific reports details the status of all services, unbilled tasks, generated invoices, outstanding invoices, issued debit and credit notes, and created service estimates, ensuring thorough tracking and management of client-related financial activities. This extensive reporting structure not only enhances transparency but also aids in informed decision-making across various operational levels.
API Access
Has API
API Access
Has API
Integrations
ConnectWise PSA
Pricing Details
$110 per user per month
Free Trial
Free Version
Pricing Details
$1.50 per user per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Collabrance
Founded
2009
Country
United States
Website
www.collabrance.com/what-we-do/resources/integreat
Vendor Details
Company Name
Gajanan Softwares
Founded
2014
Country
India
Website
www.mytask.co
Product Features
Enterprise Service Bus (ESB)
Data Source Connectors
Electronic Data Interchange (EDI)
Enterprise Application Integration
Enterprise Integration Patterns (EIP)
Integrations Management
Messaging
Product Features
Task Management
Collaboration
Create Subtasks
Gamification
Gantt Charts
Mobile Access
Percent-Complete Tracking
Progress Tracking
Recurring Tasks
Reporting/Analytics
Spreadsheet View
Task Board View
Task Planning
Task Scheduling
Task Tracking
Time Tracking
To-Do List View