Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
InteGreat Web Services simplifies the process of engaging with both Collabrance and GreatAmerica while users remain within their main business management systems. In conjunction with ConnectWise, Collabrance has developed a ticketing integration that enables Managed Service Providers (MSPs) to effortlessly transfer tickets between themselves and Collabrance. This integration fosters a more cohesive and efficient collaboration when addressing customer IT issues, allowing both parties to work on the same ticket as necessary. The system ensures that information is consistently replicated, providing a unified view of customer data. A new field has been introduced specifically for the Collabrance Ticket Number, allowing users to monitor and manage customer tickets and activities seamlessly. The secure platform facilitates the sharing of information and insights, significantly reducing errors and confusion by enabling simultaneous work on the same ticket across different systems. Additionally, it automatically updates and shares customer information in real time, including crucial details such as the company name, Collabrance Ticket Number, all relevant notes, configuration name, status, site, and contact information. This integration not only streamlines operations but also enhances the overall customer service experience.
Description
Kovair Omnibus serves as an Enterprise Service Bus (ESB) platform designed to enhance collaboration, improve tool interoperability, boost agility, and unify product delivery. In delivery processes, the use of diverse tools by cross-functional teams often leads to significant disruption. However, Kovair Omnibus facilitates the integration of over 110 tools spanning categories such as ALM, PPM, CRM, ITSM, ERP, and PLM, enabling organizations to create a cohesive tools ecosystem and foster seamless collaboration. With its user-friendly plug-and-play integration, tools can be set up in just minutes through simple mouse click configurations. This platform ensures comprehensive project visibility, providing end-to-end traceability through integrated data across tools. Additionally, it features a built-in disaster recovery system that guarantees data synchronization without any loss. By leveraging real-time metrics and dashboards, organizations can ensure timely delivery and maintain high quality throughout their processes, ultimately driving more effective project management. Moreover, the ability to customize integrations allows teams to adapt the platform to their specific workflows, further enhancing productivity.
API Access
Has API
No
API Access
Has API
No
Pricing Details
$110 per user per month
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Collabrance
Founded
2009
Country
United States
Website
www.collabrance.com/what-we-do/resources/integreat
Vendor Details
Company Name
Kovair Software
Founded
2000
Country
United States
Website
www.kovair.com/omnibus-integration/
Product Features
Enterprise Service Bus (ESB)
Data Source Connectors
No
Electronic Data Interchange (EDI)
No
Enterprise Application Integration
No
Enterprise Integration Patterns (EIP)
No
Integrations Management
No
Messaging
No
Product Features
Enterprise Service Bus (ESB)
Data Source Connectors
No
Electronic Data Interchange (EDI)
No
Enterprise Application Integration
No
Enterprise Integration Patterns (EIP)
No
Integrations Management
No
Messaging
No
Integration
Dashboard
No
ETL - Extract / Transform / Load
No
Metadata Management
No
Multiple Data Sources
No
Web Services
No