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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

InteGreat Web Services simplifies the process of engaging with both Collabrance and GreatAmerica while users remain within their main business management systems. In conjunction with ConnectWise, Collabrance has developed a ticketing integration that enables Managed Service Providers (MSPs) to effortlessly transfer tickets between themselves and Collabrance. This integration fosters a more cohesive and efficient collaboration when addressing customer IT issues, allowing both parties to work on the same ticket as necessary. The system ensures that information is consistently replicated, providing a unified view of customer data. A new field has been introduced specifically for the Collabrance Ticket Number, allowing users to monitor and manage customer tickets and activities seamlessly. The secure platform facilitates the sharing of information and insights, significantly reducing errors and confusion by enabling simultaneous work on the same ticket across different systems. Additionally, it automatically updates and shares customer information in real time, including crucial details such as the company name, Collabrance Ticket Number, all relevant notes, configuration name, status, site, and contact information. This integration not only streamlines operations but also enhances the overall customer service experience.

Description

Kovair Omnibus serves as an Enterprise Service Bus (ESB) platform designed to enhance collaboration, improve tool interoperability, boost agility, and unify product delivery. In delivery processes, the use of diverse tools by cross-functional teams often leads to significant disruption. However, Kovair Omnibus facilitates the integration of over 110 tools spanning categories such as ALM, PPM, CRM, ITSM, ERP, and PLM, enabling organizations to create a cohesive tools ecosystem and foster seamless collaboration. With its user-friendly plug-and-play integration, tools can be set up in just minutes through simple mouse click configurations. This platform ensures comprehensive project visibility, providing end-to-end traceability through integrated data across tools. Additionally, it features a built-in disaster recovery system that guarantees data synchronization without any loss. By leveraging real-time metrics and dashboards, organizations can ensure timely delivery and maintain high quality throughout their processes, ultimately driving more effective project management. Moreover, the ability to customize integrations allows teams to adapt the platform to their specific workflows, further enhancing productivity.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

ConnectWise PSA Yes 
Kovair QuickSync No 
LDRA Tool Suite No 

Integrations

ConnectWise PSA No 
Kovair QuickSync Yes 
LDRA Tool Suite Yes 

Pricing Details

$110 per user per month
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Collabrance

Founded

2009

Country

United States

Website

www.collabrance.com/what-we-do/resources/integreat

Vendor Details

Company Name

Kovair Software

Founded

2000

Country

United States

Website

www.kovair.com/omnibus-integration/

Product Features

Enterprise Service Bus (ESB)

Data Source Connectors No 
Electronic Data Interchange (EDI) No 
Enterprise Application Integration No 
Enterprise Integration Patterns (EIP) No 
Integrations Management No 
Messaging No 

Product Features

Enterprise Service Bus (ESB)

Data Source Connectors No 
Electronic Data Interchange (EDI) No 
Enterprise Application Integration No 
Enterprise Integration Patterns (EIP) No 
Integrations Management No 
Messaging No 

Integration

Dashboard No 
ETL - Extract / Transform / Load No 
Metadata Management No 
Multiple Data Sources No 
Web Services No 

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