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Description
Customers can initiate a tech support session conveniently by either downloading a lightweight application or simply clicking an icon on their desktop, eliminating the need for prior installation. This allows you to gain immediate access to their computer. Once the remote support session concludes, future access is only possible with their explicit invitation, ensuring that your clients enjoy maximum privacy and reassurance. If you happen to be unavailable, customers have the option to set a 12-hour window during which you can connect while the computer remains unattended. Furthermore, you can receive a text message alerting you when a customer is ready for assistance. By selecting a customer from a list, you can access their computer at any time, provided you obtain one-time permission for unattended remote access. This arrangement allows for repeated access as needed. Additionally, customers can leave messages, request to be connected to another team member, or even automatically connect you when you log in. You will be able to view and control your customer’s computer just as if you were sitting right in front of it, creating a seamless support experience. This level of accessibility and flexibility significantly enhances the efficiency of your tech support services.
Description
VRP offers a vast array of modules designed to cater to nearly every industry, enabling you to maintain organization and enhance productivity. Whether it's overseeing inventory, managing staff, or engaging with customers, our software empowers you to prioritize the growth of your business rather than getting lost in the minutiae. With choices for local, cloud, and hybrid server solutions, you can manage your store from anywhere using any device, ensuring both peace of mind and the freedom to operate remotely. Flexibility is a core element of VRP’s design and capabilities, making it easy to tailor the experience to your needs. We are committed to continuously enhancing VRP to equip you with the tools necessary to become the preferred choice for your clientele. Our quick turnaround for customizations is designed to meet your specifications efficiently. Additionally, VRP's customer relationship management system allows for seamless access to customer data across various parameters, enabling you to track loyalty points, identify VIP customers, add personalized notes, review sales history, manage house accounts, send email receipts, and much more. This comprehensive approach ensures that you can build lasting relationships with your customers while streamlining your operations.
API Access
Has API
API Access
Has API
Integrations
eCard Systems
Pricing Details
$29 per user per month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Instant Housecall
Founded
2005
Country
Canada
Website
www.instanthousecall.com
Vendor Details
Company Name
Visual Retail Plus
Founded
1991
Country
United States
Website
www.visualretailplus.com
Product Features
Remote Desktop
Chat
Cross-Platform Access
File Transfer
Group View
Mobile Device Access
Multi Monitor Support
Record Remote Sessions
Remote Print
Remote Wake
User Management
Remote Support
Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback
Product Features
Retail Management
CRM
Commission Management
Email Marketing
Employee Management
Loyalty Program
Mail Order
Merchandise Management
Multi-Location
Order Management
Purchase Order Management
Reporting/Analytics
Returns Management
eCommerce
