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Description
Rapidly deploy a cloud-based Instant Chime application – let our experts handle the setup – usually operational in under 24 hours. Equip your service desk and support teams, turning your IT service desk agents into champions. Direct both internal and external instant messaging click-to-chat inquiries from your website or other platforms to your sales or support divisions, fully utilizing your Microsoft O365 subscription. Enhance agent efficiency and knowledge management by enabling multiple simultaneous chat interactions to be managed and resolved effectively. Increase case handling capabilities with reduced resources and lower average response times. Facilitate connections between employees or customers and any agent regardless of their location through Microsoft Skype for Business. Leverage your current Microsoft Skype for Business (S4B) accounts to manage incoming service or sales inquiries, enabling seamless web chats to and from S4B. This innovative solution not only streamlines communication but also fosters a more responsive support environment.
Description
Paillor is an employee support and automation platform powered by Gen-AI that consolidates knowledge base, SaaS automated, and help desk functionality into a single platform. It integrates all business applications in one place. Employees can easily find information, automate tasks and increase productivity through Slack.
Paillor is able to handle a wide range employee requests including software requests and troubleshooting. It also handles password resets, knowledge searches, employee onboarding and offboarding. Paillor uses advanced large language models and sophisticated machine-learning algorithms to efficiently execute actions across the company, ensuring tasks get completed quickly and effectively.
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API Access
Has API
API Access
Has API
Integrations
Microsoft Teams
Slack
Asana
BambooHR
Google
Jira
JumpCloud
Skype
Zendesk
e-bot7
Integrations
Microsoft Teams
Slack
Asana
BambooHR
Google
Jira
JumpCloud
Skype
Zendesk
e-bot7
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Instant Technologies
Founded
2002
Country
United States
Website
www.addchime.com/index.html
Vendor Details
Company Name
Paillor
Founded
2023
Country
Canada
Website
www.paillor.com
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
ITSM
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
Product Features
Artificial Intelligence
Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
