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Average Ratings 0 Ratings

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ease
features
design
support

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Description

InsightReviews serves as a platform dedicated to gathering feedback and managing the reputation of local enterprises. At the time of purchase, employees input a customer's phone number, triggering an SMS that contains a personalized review link. Reviews rated positively (4-5 stars) are directed to platforms such as Google, Yelp, Facebook, and TripAdvisor, while negative reviews (1-3 stars) remain confidential, allowing the business to address concerns directly. The platform boasts a comprehensive review dashboard equipped with analytics, staff accounts for team collaboration, a public testimonial wall, customizable SMS templates, and billing facilitated through Stripe. It is specifically tailored for businesses like cafes, salons, dental practices, fitness centers, and auto repair shops that aspire to increase their number of five-star reviews while reducing public dissatisfaction. Additionally, the system enhances customer engagement and provides valuable insights for improving service quality.

Description

STARSTrack serves as a cutting-edge analytics platform for healthcare quality, aimed at enhancing performance in various quality rating systems, including Medicare Stars, Marketplace Stars, local Medicaid programs, and Commercial quality rankings, by integrating data, analytics, and actionable insights into a single interface. It provides comprehensive visibility into all elements that impact quality performance through NCQA-certified quality measure calculations, accommodating HEDIS, Pharmacy Quality Alliance (PQA), CMS Operational, Medicaid Core Set, and customizable local measures, while also enabling proactive monitoring of future performance for analysts to concentrate on outcomes instead of tedious manual reporting. Furthermore, STARSTrack generates detailed built-in reports, consolidates star score intelligence across various contracts, and allows users to examine historical performance, current trends, and forecasted results, thereby facilitating strategic enhancement initiatives. By streamlining these processes, it ultimately empowers healthcare organizations to make informed decisions that lead to improved care quality.

API Access

Has API

API Access

Has API

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Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

$79/month
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

InsightReviews

Founded

2025

Country

Australia

Website

insightreviews.com.au

Vendor Details

Company Name

Ingenia Health

Founded

2022

Country

United States

Website

ingeniahealth.com/solutions/starstrack/

Product Features

Reputation Management

Campaign Management
Gamification
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
White Label

Review Management

Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label

Product Features

Alternatives

Alternatives

CareJourney Reviews

CareJourney

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