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Average Ratings 0 Ratings

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ease
features
design
support

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Description

Infobox.ai is a versatile platform that allows users to develop tailored AI assistants by importing content from web links, file uploads, or by integrating with widely-used applications such as Google Drive. Users have the ability to personalize their AI assistant by selecting a name, changing the widget color, and adding a logo and avatar that reflect their brand's identity. The platform prioritizes user privacy and data ownership, enabling individuals to re-sync, deactivate, or remove their information whenever necessary. With an intuitive interface, Infobox.ai simplifies the training of AI assistants, making it easier to provide virtual customer support for frequently asked questions while giving employees swift access to vital information. Designed with operational efficiency in mind, the platform aims to enhance customer support and bolster internal knowledge management. To begin using Infobox.ai, users must create an account, select a name for their AI assistant, personalize its features, import relevant content, and then integrate the assistant into a website or service for maximum utility. This seamless onboarding process ensures that users can quickly leverage AI technology to improve their business operations.

Description

A virtual assistant serves as an engaging and lifelike chatbot that offers a distinctive, interactive, and personalized method for users to seek answers and support on your website around the clock. Customers can engage with the virtual assistant—also known as a VA, virtual agent, or chatbot—just as they would with a human representative. This chatbot not only comprehends the spoken words but also discerns the underlying intent, utilizing a range of AI technologies that encompass machine learning and reasoning. eGain’s chatbot delivers essential frontline support, allowing your customer service team to focus on more intricate issues. Acting as a helpful guide, the VA assists customers in navigating the website and directs them to the appropriate sections. In addition to providing quick answers to inquiries, it also aids in making informed shopping decisions. Furthermore, if necessary, the virtual assistant can effortlessly transition to agent-assisted channels like live chat, ensuring that users receive comprehensive support whenever they need it. This seamless integration enhances the overall customer experience by combining technology and human touch.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Amazon Connect
Apple Business Chat
Avaya Experience Platform
Google Business Messages
Google Drive
HubSpot CRM
Microsoft 365
Microsoft Dynamics 365
Salesforce

Integrations

Amazon Connect
Apple Business Chat
Avaya Experience Platform
Google Business Messages
Google Drive
HubSpot CRM
Microsoft 365
Microsoft Dynamics 365
Salesforce

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Infobox.ai

Country

United States

Website

infobox.ai/

Vendor Details

Company Name

eGain

Founded

1997

Country

United States

Website

www.egain.com/products/chatbot-virtual-assistant-software/

Product Features

Product Features

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Alternatives

Alternatives

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Inforobo

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