Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

The InfoServ CRM Platform is committed to upholding stringent security measures to safeguard your data effectively. It employs robust and secure connections that utilize a variety of authentication and authorization methods. Additionally, our infrastructure complies with essential standards to ensure the secure management of your enterprise information. We offer an extensive range of security features, including scalable and redundant online infrastructures, ongoing monitoring of production systems, and external penetration testing to validate system security. Moreover, our setup includes multiple internet backbone connections that guarantee routing redundancy and optimal performance. We also implement a continuous network traffic monitoring system and utilize servers hosted in redundant facilities that are automatically backed up. Our power systems are equipped with multiple power feeds, UPS devices, and backup generators to maintain uninterrupted operations. To enhance our security measures further, we prioritize ongoing performance reviews and diligently track system performance metrics to ensure they remain within acceptable limits, thus reinforcing our commitment to your data's security.

Description

A comprehensive call center solution designed for enterprises, incorporating features such as IP PBX, call recording, omni-channel capabilities, predictive dialing, and detailed reporting, is ideal for small to medium-sized businesses. This SaaS platform provides all the advantages of the Noda Contact Center, including prioritization for calls and queues and support for various dialing modes: progressive, predictive, and preview. Users can easily create conversation scripts with a user-friendly drag-and-drop graphic designer. The system offers options for full or selective recording of conversations and is fully compliant with PCI DSS. It consolidates communication into a single queue, accommodating multiple channels like Facebook, Viber, email, SMS, voice, chat, and Telegram, among others. Additionally, it features programmable standards for processing contacts based on different criteria and includes call ratings for performance assessment. With its proprietary program-based IP PBX and Softswitch, the solution also offers skill-based routing and distribution, along with load balancing and hot backup functionalities. Moreover, it provides combined statistics from conversation scripts and telephony, featuring over 50 built-in reports that are readily available, alongside real-time online statistics to enhance operational efficiency. This holistic approach ensures that businesses can streamline their communication processes while maximizing productivity.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

BVNK
Facebook
Telegram
Viber

Integrations

BVNK
Facebook
Telegram
Viber

Pricing Details

$12 per month
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

DAN electronic

Founded

1991

Country

Bulgaria

Website

www.infoserv.eu

Vendor Details

Company Name

Noda Interaction Platforms

Country

Philippines

Website

nodacontact.com/lite/

Product Features

Contact Management

Activity Management
Appointment Management
Contact Database
Contact History
Contact Import/Export
Customer Pipeline
Email Marketing
Group Management
Interaction Tracking
Lead Management
Prospecting Tools
Sales Pipeline Management
Search / Filter
Segmentation
Shared Contacts
Social Media Integration

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Product Features

Contact Management

Activity Management
Appointment Management
Contact Database
Contact History
Contact Import/Export
Customer Pipeline
Email Marketing
Group Management
Interaction Tracking
Lead Management
Prospecting Tools
Sales Pipeline Management
Search / Filter
Segmentation
Shared Contacts
Social Media Integration

Alternatives

HPE Aruba Networking SSE Reviews

HPE Aruba Networking SSE

HPE Aruba Networking

Alternatives

Q-Suite Reviews

Q-Suite

Indosoft
SDS IronSphere Reviews

SDS IronSphere

Software Diversified Services