Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Numerous businesses claim to provide swift and straightforward payment acceptance, yet generic payment solutions often involve compromises. By opting for these standard offerings, you might sacrifice potential revenue from payments, relinquish ownership of your data, and lose control over both your payment product and customer experience. Instead, consider delivering a tailored payment solution that empowers your clients to manage fees, funding schedules, onboarding choices, and the overall payment journey. This flexibility allows you to design payment systems according to your preferences while retaining the option to adapt as needed. Moreover, by keeping the payments revenue that would typically go to third-party providers, you can significantly boost your cash flow, ultimately enhancing your business's valuation. Enhanced risk and compliance monitoring, developed by experts in the field, ensures ongoing oversight, while industry-leading Know Your Customer (KYC) processes, customizable merchant applications, triggered underwriting, and integrated boarding services elevate your payment infrastructure. By focusing on customization and control, you can provide a superior experience that differentiates your brand in a competitive market.
Description
NMI Merchant Relationship Management (formerly IRIS CRM) is a platform purpose built for the payments industry, that helps banks, ISOs, ISVs and payment providers streamline and scale their merchant operations. From lead acquisition and underwriting to onboarding, support, and compliance, Merchant Relationship Management brings every part of the merchant lifecycle into one intelligent, automated ecosystem.
At its core are three integrated tools:
Merchant Central – A portfolio management hub that automates onboarding, residuals, and reporting.
ScanX – A risk assessment engine for KYC, KYB, and AML compliance.
MonitorX – Continuous monitoring that provides real-time oversight of merchant risk.
Together, they replace manual processes and fragmented systems with a unified, compliant workflow that helps teams work faster and smarter.
Unlike other CRMs, Merchant Relationship Management is built specifically for payments, with deep industry functionality and modular deployment options that integrate seamlessly into existing systems—or operate independently. It supports high-volume portfolios, reduces “not in good order” applications, and helps institutions maintain full control over branding with customizable, white-label interfaces.
Merchant Central takes the headache out of residuals management, saving you time, reducing errors and giving you full visibility into your portfolio. NMI’s automated residuals management helps ISOs , banks and payment providers streamline payouts, improve their agent reporting experience, and turn residuals into a reliable source of growth.
With MRM, organizations gain visibility across their merchant ecosystem, reduce operational burden, and improve retention by delivering faster, more transparent service to every merchant.
API Access
Has API
API Access
Has API
Integrations
Adobe Acrobat Sign
Hyperise
LiveChat
Microsoft Outlook
NMI Merchant Central
Refold
Zapier
Integrations
Adobe Acrobat Sign
Hyperise
LiveChat
Microsoft Outlook
NMI Merchant Central
Refold
Zapier
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$1,499 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Infinicept
Founded
2015
Country
United States
Website
www.infinicept.com
Vendor Details
Company Name
NMI
Country
United States
Website
www.nmi.com/products/merchant-relationship-management/
Product Features
Payment Gateways
ACH / eCheck support
Buyer Authentication
Credit / Debit Support
Customer Information Storage
Fraud Prevention
Invoicing
Multi-Currency
PCI Compliance
Point-of-Sale (POS)
Recurring Billing / Subscriptions
Reporting / Analytics
Product Features
CRM
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management