Merchant Relationship Management by NMI Description

NMI Merchant Relationship Management (formerly IRIS CRM) is a platform purpose built for the payments industry, that helps banks, ISOs, ISVs and payment providers streamline and scale their merchant operations. From lead acquisition and underwriting to onboarding, support, and compliance, Merchant Relationship Management brings every part of the merchant lifecycle into one intelligent, automated ecosystem.

At its core are three integrated tools:
Merchant Central – A portfolio management hub that automates onboarding, residuals, and reporting.
ScanX – A risk assessment engine for KYC, KYB, and AML compliance.
MonitorX – Continuous monitoring that provides real-time oversight of merchant risk.

Together, they replace manual processes and fragmented systems with a unified, compliant workflow that helps teams work faster and smarter.

Unlike other CRMs, Merchant Relationship Management is built specifically for payments, with deep industry functionality and modular deployment options that integrate seamlessly into existing systems—or operate independently. It supports high-volume portfolios, reduces “not in good order” applications, and helps institutions maintain full control over branding with customizable, white-label interfaces.

Merchant Central takes the headache out of residuals management, saving you time, reducing errors and giving you full visibility into your portfolio. NMI’s automated residuals management helps ISOs , banks and payment providers streamline payouts, improve their agent reporting experience, and turn residuals into a reliable source of growth.

With MRM, organizations gain visibility across their merchant ecosystem, reduce operational burden, and improve retention by delivering faster, more transparent service to every merchant.

Pricing

Pricing Starts At:
$1,499 per month

Integrations

API:
Yes, Merchant Relationship Management by NMI has an API

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Company Details

Company:
NMI
Headquarters:
United States
Website:
www.nmi.com/products/merchant-relationship-management/
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Product Details

Platforms
Web-Based
Windows
Mac
Linux
iPhone App
iPad App
Android App
Types of Training
Training Docs
Live Training (Online)
Webinars
Customer Support
Business Hours
Live Rep (24/7)
Online Support

Merchant Relationship Management by NMI Features and Options

CRM Software

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

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