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Description
The Sales Order Entry Automation Software from Industrial Automation AI utilizes artificial intelligence to efficiently process, validate, and oversee orders through various channels, leading to minimized errors and improved productivity, while also ensuring smooth integration with ERP systems. This innovative solution not only streamlines order management but also allows businesses to focus on their core operations without the burden of manual entry.
Description
NICE's Proactive AI Agent represents a cutting-edge solution tailored to streamline intricate customer interactions across a diverse range of sectors, such as healthcare, finance, telecommunications, and education. By proactively engaging customers during their entire journey, it predicts their needs and resolves potential issues ahead of time, thereby significantly reducing the volume of inbound inquiries. The agent is capable of managing prolonged interactions that can span days, weeks, or even years, ensuring consistent communication through various channels including text, email, web forms, and voice calls. Featuring over 30 ready-to-use applications, it automates upwards of 90% of customer engagements, allowing human agents to focus on more complex, high-value interactions when necessary. This strategy not only boosts customer satisfaction levels but also enhances operational efficiency by alleviating manual workloads and lowering associated costs, ultimately creating a more effective customer service environment. Furthermore, the integration of this AI technology facilitates a more personalized experience, helping businesses to build stronger relationships with their customers over time.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
NICE CXone Mpower
Pricing Details
$20/month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Industrial Automation AI
Founded
2024
Country
United States
Website
industrial-automation.ai/
Vendor Details
Company Name
NICE
Founded
1986
Country
United States
Website
www.nice.com/products/proactive-ai-agent
Product Features
Order Entry
Back Order Management
Customer Database
Inventory Management
Order Fulfillment
Order Management
Real Time Order Entry
Remote Order Entry
Shipping Management
Warehouse Management