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Average Ratings 0 Ratings

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ease
features
design
support

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Description

The Sales Order Entry Automation Software from Industrial Automation AI utilizes artificial intelligence to efficiently process, validate, and oversee orders through various channels, leading to minimized errors and improved productivity, while also ensuring smooth integration with ERP systems. This innovative solution not only streamlines order management but also allows businesses to focus on their core operations without the burden of manual entry.

Description

NICE's Proactive AI Agent represents a cutting-edge solution tailored to streamline intricate customer interactions across a diverse range of sectors, such as healthcare, finance, telecommunications, and education. By proactively engaging customers during their entire journey, it predicts their needs and resolves potential issues ahead of time, thereby significantly reducing the volume of inbound inquiries. The agent is capable of managing prolonged interactions that can span days, weeks, or even years, ensuring consistent communication through various channels including text, email, web forms, and voice calls. Featuring over 30 ready-to-use applications, it automates upwards of 90% of customer engagements, allowing human agents to focus on more complex, high-value interactions when necessary. This strategy not only boosts customer satisfaction levels but also enhances operational efficiency by alleviating manual workloads and lowering associated costs, ultimately creating a more effective customer service environment. Furthermore, the integration of this AI technology facilitates a more personalized experience, helping businesses to build stronger relationships with their customers over time.

API Access

Has API

API Access

Has API

Screenshots View All

No images available

Screenshots View All

Integrations

NICE CXone Mpower

Integrations

NICE CXone Mpower

Pricing Details

$20/month
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Industrial Automation AI

Founded

2024

Country

United States

Website

industrial-automation.ai/

Vendor Details

Company Name

NICE

Founded

1986

Country

United States

Website

www.nice.com/products/proactive-ai-agent

Product Features

Order Entry

Back Order Management
Customer Database
Inventory Management
Order Fulfillment
Order Management
Real Time Order Entry
Remote Order Entry
Shipping Management
Warehouse Management

Product Features

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