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Description
Inboxful is a cloud-based platform designed to assist customer service teams in managing inquiries in both Arabic and English across various social messaging channels. It integrates conversations from WhatsApp, Facebook Messenger, and Instagram with customer histories, service cases, callbacks, and analytical reports. Each agent can take ownership of specific discussions, while entire departments oversee assigned service cases. Additionally, teams have the capability to include internal notes, categorize conversations with labels, and generate reports for analysis. The Professional and Contact Center plans offer advanced features such as routing, customizable workflows, and a comprehensive knowledge base, along with AI-generated draft responses for agents to review. The Contact Center plan further enhances functionality by incorporating chatbot replies with pre-approved answers, read-only ERP lookups, and a Grandstream UCM hotline connector after an assessment of the site. Users can access Inboxful through both desktop and mobile browsers; however, the activation of certain channels is contingent on customer account permissions and testing protocols, while in-app phone features necessitate configuration and trial calls to ensure proper operation. This flexibility allows teams to tailor their customer service strategies effectively.
Description
Zemam is a comprehensive, cloud-centric ERP solution designed specifically for small and medium enterprises in Egypt and the MENA region, focusing on Arabic users. Its infrastructure is built on a robust IFRS-compliant, double-entry accounting system that seamlessly integrates Egyptian VAT and direct e-invoicing through the Egyptian ETA, while maintaining a full audit trail. The retail and restaurant point-of-sale (POS) system operates entirely offline and synchronizes automatically, ensuring that sales operations remain uninterrupted. Inventory management is flexible, allowing for costing methods like WAC or FIFO, and includes tracking for batches and expiry dates across various warehouses and branches. Real-time posting to a unified general ledger covers various functions, including sales, purchases, treasury operations, cheque management, installments, and multi-currency handling under IAS 21, alongside features for manufacturing, fixed assets management, human resources, payroll, and customer relationship management. A nearly complete mobile application and a desktop POS system enhance Zemam's usability both in the field and at checkout counters. With an RTL Arabic-first interface, which also supports English, Zemam incorporates multi-tenant data isolation, role-based access permissions, and structured approval workflows. Users can easily import their data via Excel, supported by onboarding assistance, and can begin using the platform for free without the need for a credit card, making it an accessible option for businesses in the region. Additionally, Zemam’s commitment to user-friendly design means that even those new to ERP systems can navigate its functionalities with ease.
API Access
Has API
No
API Access
Has API
Yes
Integrations
ChatGPT
No
Claude
No
Claude Duet
No
Claude for Legal
No
Facebook Messenger
Yes
Instagram
Yes
WhatsApp
Yes
Integrations
ChatGPT
Yes
Claude
Yes
Claude Duet
Yes
Claude for Legal
Yes
Facebook Messenger
No
Instagram
No
WhatsApp
No
Pricing Details
$100 per month
Outside Egypt: Team USD 100 monthly and USD 400 setup; Professional USD 200 monthly and USD 800 setup; Contact Center USD 300 monthly and USD 1200 setup. Egyptian pricing is quoted separately.
Free Trial
No
Free Version
No
Pricing Details
$25/month
Zemam uses modular subscription pricing — you pay only for what you use.
The Core plan (Accounting, Sales, Purchases, and Inventory) starts at
1,500 EGP/month (~$30) and includes 3 users, 1 branch, and 1 warehouse.
Optional add-on modules can be added as needed: Point of Sale, HR &
Payroll, Multi-currency, Installments & Cheques, and Fixed Assets.
Extra users, branches, warehouses, and POS terminals are billed per unit.
Annual billing includes 2 months free. A free trial is available.
The Core plan (Accounting, Sales, Purchases, and Inventory) starts at
1,500 EGP/month (~$30) and includes 3 users, 1 branch, and 1 warehouse.
Optional add-on modules can be added as needed: Point of Sale, HR &
Payroll, Multi-currency, Installments & Cheques, and Fixed Assets.
Extra users, branches, warehouses, and POS terminals are billed per unit.
Annual billing includes 2 months free. A free trial is available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Bokha
Country
Egypt
Website
inboxful.net
Vendor Details
Company Name
Zemam
Founded
2026
Country
Egypt
Website
getzemam.com
Product Features
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
Yes
Email Management
No
Knowledge Base
No
Live Chat
No
Performance Metrics
Yes
Queue Management
No
Self Service Portal
No
Social Media Integration
Yes
Surveys & Feedback
Yes
Virtual Assistant
Yes
Workflow Management
No
Product Features
ERP
Accounting Integration
Yes
Accounting Management
Yes
CRM
Yes
Dashboard
Yes
Distribution Management
No
Enterprise Asset Management
No
Financial Management
Yes
HR Management
Yes
Inventory Management
Yes
Order Management
Yes
Project Management
No
Purchase Order Management
Yes
Purchasing
Yes
Reporting/Analytics
Yes
Sales Management
Yes
Supply Chain Management
No
Warehouse Management
Yes
