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Description
Inboxful is a cloud-based platform designed to assist customer service teams in managing inquiries in both Arabic and English across various social messaging channels. It integrates conversations from WhatsApp, Facebook Messenger, and Instagram with customer histories, service cases, callbacks, and analytical reports. Each agent can take ownership of specific discussions, while entire departments oversee assigned service cases. Additionally, teams have the capability to include internal notes, categorize conversations with labels, and generate reports for analysis. The Professional and Contact Center plans offer advanced features such as routing, customizable workflows, and a comprehensive knowledge base, along with AI-generated draft responses for agents to review. The Contact Center plan further enhances functionality by incorporating chatbot replies with pre-approved answers, read-only ERP lookups, and a Grandstream UCM hotline connector after an assessment of the site. Users can access Inboxful through both desktop and mobile browsers; however, the activation of certain channels is contingent on customer account permissions and testing protocols, while in-app phone features necessitate configuration and trial calls to ensure proper operation. This flexibility allows teams to tailor their customer service strategies effectively.
Description
Tagvenue Pro consolidates essential aspects of managing private-hire inquiries, allowing venues to replace disorganized inboxes and spreadsheets with a streamlined workflow. It aggregates inquiries from various sources, including email and social media, ensuring all information is housed in a single, structured pipeline complete with stages, notes, and a unified message thread.
The platform's AI automation features assist in crafting responses, sending reminders, and managing follow-ups, all of which are subject to your review to maintain consistent communication. Users can create offers, store important documents, and handle deposits through integrated payment solutions. A built-in calendar helps avoid double bookings, while analytics provide insights into inquiry sources, response times, and conversion rates.
Additionally, Tagvenue Pro incorporates a Lead Hub, which connects users with more high-intent organizers on the platform. Venues that opt for the Pro package enjoy enhanced visibility in the marketplace and earn a distinctive "Pro Venue" badge. In essence, Tagvenue Pro effectively integrates lead generation, communication, follow-up processes, payment handling, and reporting into a single, accessible online workspace, ultimately enhancing operational efficiency for venue management.
API Access
Has API
No
API Access
Has API
No
Integrations
Facebook Messenger
Yes
Google Calendar
No
Instagram
Yes
Microsoft 365
No
Squarespace
No
Webflow
No
WhatsApp
Yes
Wix
No
WordPress
No
Integrations
Facebook Messenger
No
Google Calendar
Yes
Instagram
No
Microsoft 365
Yes
Squarespace
Yes
Webflow
Yes
WhatsApp
No
Wix
Yes
WordPress
Yes
Pricing Details
$80 per month
Plans start at $80 per month.
Free Trial
No
Free Version
No
Pricing Details
£49/month
Perfect for expanding your bookings, revenue, and reach
- Everything in Starter, plus:
- Access to Lead Hub (20 offers/week)
- Manage unlimited direct enquiries
- AI assistant + smart replies to common questions
- Built-in analytics
- Everything in Starter, plus:
- Access to Lead Hub (20 offers/week)
- Manage unlimited direct enquiries
- AI assistant + smart replies to common questions
- Built-in analytics
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Bokha
Country
Egypt
Website
inboxful.net
Vendor Details
Company Name
Tagvenue
Founded
2015
Country
Poland
Website
pro.tagvenue.com
Product Features
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
No
Live Chat
No
Performance Metrics
No
Queue Management
No
Self Service Portal
No
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
No
Product Features
Venue Management
Attendee Management
No
Billing & Invoicing
Yes
Contract Management
Yes
Customer Management
No
Event Management
Yes
Food & Beverage Management
No
Multi-Facility
No
Reservations Management
Yes
Resource Booking
No
Sales Management
Yes
Staff Management
No