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Average Ratings 0 Ratings
Description
Inboxful is a cloud-based platform designed to assist customer service teams in managing inquiries in both Arabic and English across various social messaging channels. It integrates conversations from WhatsApp, Facebook Messenger, and Instagram with customer histories, service cases, callbacks, and analytical reports. Each agent can take ownership of specific discussions, while entire departments oversee assigned service cases. Additionally, teams have the capability to include internal notes, categorize conversations with labels, and generate reports for analysis. The Professional and Contact Center plans offer advanced features such as routing, customizable workflows, and a comprehensive knowledge base, along with AI-generated draft responses for agents to review. The Contact Center plan further enhances functionality by incorporating chatbot replies with pre-approved answers, read-only ERP lookups, and a Grandstream UCM hotline connector after an assessment of the site. Users can access Inboxful through both desktop and mobile browsers; however, the activation of certain channels is contingent on customer account permissions and testing protocols, while in-app phone features necessitate configuration and trial calls to ensure proper operation. This flexibility allows teams to tailor their customer service strategies effectively.
Description
KonnectBot is a software-as-a-service (SaaS) platform designed for live chat tailored for sales and customer support teams, catering to a variety of users from small businesses to ecommerce brands, service industries, and SaaS companies. This platform consolidates website interactions into a shared inbox, allowing its AI to generate or automate standard responses and seamlessly transition discussions to human representatives while retaining the necessary context. Users can customize automation workflows visually, manage departments, implement routing, and generate reports. Agents have access to either a web-based workspace or a dedicated Android application for their tasks. Additionally, connections to platforms like Shopify and WooCommerce enhance conversations with relevant store and order information, and select subscription plans offer features like live translation and in-chat payment processing. The service includes a complimentary tier alongside various paid monthly plans, which impose limitations on the number of agents, widgets, storage capacity, AI-generated messages, and departmental access; furthermore, new workspaces are offered a 14-day trial of premium features, requiring no credit card for activation. This flexibility makes KonnectBot an appealing option for businesses looking to enhance their customer engagement strategies.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
Facebook Messenger
Yes
Instagram
Yes
Shopify
No
WhatsApp
Yes
WooCommerce
No
Integrations
Facebook Messenger
No
Instagram
No
Shopify
Yes
WhatsApp
No
WooCommerce
Yes
Pricing Details
$100 per month
Outside Egypt: Team USD 100 monthly and USD 400 setup; Professional USD 200 monthly and USD 800 setup; Contact Center USD 300 monthly and USD 1200 setup. Egyptian pricing is quoted separately.
Free Trial
No
Free Version
No
Pricing Details
Free; paid from $24.99/month
Free plan: $0. Starter: $24.99/month; Pro: $59/month; Enterprise: $199/month. The listed monthly plans include stated limits for agents, widgets, storage, AI messages, and departments. A 14-day trial of paid features is available with no credit card required.
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Bokha
Country
Egypt
Website
inboxful.net
Vendor Details
Company Name
KonnectBot
Country
United States
Website
konnectbot.com
Product Features
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
Yes
Email Management
No
Knowledge Base
No
Live Chat
No
Performance Metrics
Yes
Queue Management
No
Self Service Portal
No
Social Media Integration
Yes
Surveys & Feedback
Yes
Virtual Assistant
Yes
Workflow Management
No
Product Features
Live Chat
Canned Responses
No
Customizable Branding
No
Geo Targeting
No
Offline Form
No
Proactive Chat
No
Screen Sharing
No
Third Party Integration
No
Transfers / Routing
No
Website Visitor Tracking
No