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Description
InSnap is an application designed for both macOS and Windows that enables users to take desktop screenshots, record their screens, and create detailed step-by-step guides. It allows the capture of various screen areas, windows, and interface elements, while offering features such as image annotation, blurring or pixelating sensitive information, and pinning references above other applications. Users can conveniently search through their capture history and utilize on-device OCR for text copying. The app also enables the recording of demonstrations that include system audio, microphone input, and camera footage, with options to trim and export the video; the Pro version includes additional functionalities like GIF recording, automatic zoom, and camera effects. Its guide feature transforms tasks into editable, annotated steps that can be exported into multiple formats, including PDF, Word, PowerPoint, HTML, Markdown, SCORM 1.2, or JSON. Furthermore, users have the option to subscribe to a Cloud service that hosts their captures and allows for sharing with link expiration and password protection. While the core version of InSnap is free to use, a one-time purchase of the Pro license grants access to advanced tools across three devices. InSnap caters to individuals involved in software explanations, workflow documentation, interface reviews, and the creation of how-to guides, making it a versatile tool for various professional needs. Additionally, its user-friendly interface and comprehensive features enhance productivity by streamlining the process of creating instructional content.
Description
Screendesk is a specialized video support platform that simplifies and speeds up the resolution of customer service and technical support tickets. The platform allows for instant screen recordings and video calls with no downloads required, integrated directly with helpdesk systems like Zendesk, Intercom, and Slack. Features such as automatic device info capture, AI-powered analysis, live screen sharing, and secure sharing with privacy protection improve support team efficiency. The platform also includes a video library for reusing recordings and offers customizable branding for enterprise users, making it a versatile solution for modern support teams.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
Freshchat
No
Freshdesk
No
Help Scout
No
Intercom
No
Zendesk
No
Integrations
Freshchat
Yes
Freshdesk
Yes
Help Scout
Yes
Intercom
Yes
Zendesk
Yes
Pricing Details
$0
The Free tier costs $0. InSnap Pro is a one-time $15 license for up to three devices and includes future updates. Optional InSnap Cloud costs $2.99/month or $29/year for 50 GB of storage and hosted share links with expiry and optional password controls.
Free Trial
No
Free Version
Yes
Pricing Details
$8/month/user
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
InSnap
Founded
2026
Country
China
Website
insnap.app
Vendor Details
Company Name
Screendesk
Founded
2022
Country
United Kingdom
Website
screendesk.io
Product Features
Screen Recording
Annotations / Drawing
No
Audio Capture
No
Backup
No
Collaboration Tools
No
File Sharing
No
Multi-Screen Recording
No
Screen Capture
No
Speech-to-Text
No
Video Editing
No
YouTube Uploading
No
Product Features
Remote Support
Diagnostic Tools
No
File Transfer
No
Live Chat
No
Real-time Chat
No
Remote Control
No
Screen Sharing
No
Session Recording
No
Session Transfer
No
Surveys & Feedback
No
Screen Recording
Annotations / Drawing
No
Audio Capture
No
Backup
No
Collaboration Tools
No
File Sharing
No
Multi-Screen Recording
No
Screen Capture
No
Speech-to-Text
No
Video Editing
No
YouTube Uploading
No
