Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Are you looking to keep track of your PBX call traffic? Do you need assistance in managing your wireless expenses or wish to enhance an old reporting application? If you are frustrated with the steep upgrade and support fees from your current CDR reporting provider, look no further. With more than two decades of expertise and countless installations under our belt, our InCharge CDR and Wireless Reporting application is the perfect solution for you. Boasting a comprehensive array of features and backed by our knowledgeable service team based in North America, we ensure that all your needs are met. Don't hesitate to reach out to us to explore upgrade options or to inquire about new system acquisitions. We're here to help you navigate your telecommunications challenges effectively.
Description
Streamline the management, reporting, and analysis of your UC&C platform and its components with ease. Our software equips you with the necessary tools to effectively oversee, report on, and scrutinize your UC&C platform and its related aspects. As the modern work environment evolves at a rapid pace, it becomes crucial to utilize these tools to guarantee that your UC&C investment yields the anticipated enhancements in productivity, cost reductions, and refined business workflows. With updates occurring every 60 seconds, you gain a near real-time overview of Unified Communication usage, featuring various dashboards that present insights on User Adoption, Employee Productivity, Call Quality, and Cost metrics. Experience customizable user interfaces, as you can adjust the arrangement of dashboards and select the information you wish to display. Additionally, filters can be applied to show only the most pertinent data. The click-through reporting feature allows for the generation of comprehensive reports straight from the dashboard interface, ensuring you have all the insights you need at your fingertips. This level of control empowers you to make informed decisions that enhance your organization’s communication strategy.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
eTEL Technologies
Founded
2001
Country
Canada
Website
www.eteltech.com
Vendor Details
Company Name
MAF InfoCom
Country
Netherlands
Website
www.mafinfo.com/product/maf-icims-unified-communications-monitoring-analytics-reporting/
Product Features
Call Accounting
By-Extension Reporting
Call Duration
Call Monitoring
Call Volume
Caller Identification
Inbound Reporting
Outbound Reporting
Unattended Call Management
Who Answered Log
Product Features
Call Accounting
By-Extension Reporting
Call Duration
Call Monitoring
Call Volume
Caller Identification
Inbound Reporting
Outbound Reporting
Unattended Call Management
Who Answered Log