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Description
At Imploy, our conviction is that exceptional care should never be hindered by intricate administrative tasks.
We offer an Australian-developed, comprehensive software platform designed to revolutionize the operations of NDIS, aged care, and home care providers. By consolidating disjointed systems into a single, user-friendly solution, we empower your entire workforce, from administrative staff to on-the-ground support workers. Our mission is to equip care providers with the necessary tools to enhance efficiency, achieve superior results, and expand their capabilities with assurance. Imploy aims to streamline administrative processes, enhance communication, and simplify compliance for every team member, including those on the front lines and care coordinators. With our platform, we strive to ensure that caregivers can focus more on their clients and less on paperwork.
Description
Enable your team to engage with customers from any location effortlessly. Zailab’s cloud-enabled platform streamlines the tracking of client interactions across various channels while providing essential insights to effectively manage your team from afar. As your organization grows, maintaining genuine human connections is crucial. Equip your agents with the valuable customer insights they need to foster authentic relationships and deliver exceptional service. With level-1 PCI/GDPR compliance and an impressive 99.9% uptime guarantee, we prioritize the safety and security of your business data at all times. Set up your contact center in under a week, thanks to our dedicated implementation and training specialists who will ensure a smooth transition from demo to operational status quickly. Our support team is committed to addressing your technical challenges efficiently and effectively. At Zailab, we are passionate about discovering sustainable solutions to customer needs, ensuring a lasting impact on customer satisfaction. As we move forward, we remain dedicated to evolving our platform to better serve both your team and your clients.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
Salesforce Agentforce Service
Zoho CRM
Pricing Details
$20/month
Free Trial
Free Version
Pricing Details
$1 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Imploy Healthcare Pty Ltd
Founded
2025
Country
Australia
Website
imploy.com.au
Vendor Details
Company Name
Zailab
Founded
2013
Country
Ireland
Website
www.zailab.com
Product Features
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics