Average Ratings 1 Rating
Average Ratings 0 Ratings
Description
At Imploy, our conviction is that exceptional care should never be hindered by intricate administrative tasks.
We offer an Australian-developed, comprehensive software platform designed to revolutionize the operations of NDIS, aged care, and home care providers. By consolidating disjointed systems into a single, user-friendly solution, we empower your entire workforce, from administrative staff to on-the-ground support workers. Our mission is to equip care providers with the necessary tools to enhance efficiency, achieve superior results, and expand their capabilities with assurance. Imploy aims to streamline administrative processes, enhance communication, and simplify compliance for every team member, including those on the front lines and care coordinators. With our platform, we strive to ensure that caregivers can focus more on their clients and less on paperwork.
Description
Enable your team to engage with customers from any location effortlessly. Zailab’s cloud-enabled platform streamlines the tracking of client interactions across various channels while providing essential insights to effectively manage your team from afar. As your organization grows, maintaining genuine human connections is crucial. Equip your agents with the valuable customer insights they need to foster authentic relationships and deliver exceptional service. With level-1 PCI/GDPR compliance and an impressive 99.9% uptime guarantee, we prioritize the safety and security of your business data at all times. Set up your contact center in under a week, thanks to our dedicated implementation and training specialists who will ensure a smooth transition from demo to operational status quickly. Our support team is committed to addressing your technical challenges efficiently and effectively. At Zailab, we are passionate about discovering sustainable solutions to customer needs, ensuring a lasting impact on customer satisfaction. As we move forward, we remain dedicated to evolving our platform to better serve both your team and your clients.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
Salesforce Agentforce Service
No
Zoho CRM
No
Pricing Details
$20/month
Free Trial
Yes
Free Version
Yes
Pricing Details
$1 per month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Imploy Healthcare Pty Ltd
Founded
2025
Country
Australia
Website
imploy.com.au
Vendor Details
Company Name
Zailab
Founded
2013
Country
Ireland
Website
www.zailab.com
Product Features
Product Features
Call Center
Blended Call Center
Yes
Call Logging
Yes
Call Recording
No
Call Scripting
No
Campaign Management
Yes
Database
No
Escalation Management
Yes
IVR / Voice Recognition
No
Inbound Call Center
Yes
Manual Dialer
Yes
Outbound Call Center
Yes
Predictive Dialer
No
Progressive Dialer
No
Queue Management
No
Real-time Chat
No
Reporting/Analytics
No