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ease
features
design
support

Average Ratings 0 Ratings

Total
ease
features
design
support

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Description

At Imploy, our conviction is that exceptional care should never be hindered by intricate administrative tasks. We offer an Australian-developed, comprehensive software platform designed to revolutionize the operations of NDIS, aged care, and home care providers. By consolidating disjointed systems into a single, user-friendly solution, we empower your entire workforce, from administrative staff to on-the-ground support workers. Our mission is to equip care providers with the necessary tools to enhance efficiency, achieve superior results, and expand their capabilities with assurance. Imploy aims to streamline administrative processes, enhance communication, and simplify compliance for every team member, including those on the front lines and care coordinators. With our platform, we strive to ensure that caregivers can focus more on their clients and less on paperwork.

Description

Enable your team to engage with customers from any location effortlessly. Zailab’s cloud-enabled platform streamlines the tracking of client interactions across various channels while providing essential insights to effectively manage your team from afar. As your organization grows, maintaining genuine human connections is crucial. Equip your agents with the valuable customer insights they need to foster authentic relationships and deliver exceptional service. With level-1 PCI/GDPR compliance and an impressive 99.9% uptime guarantee, we prioritize the safety and security of your business data at all times. Set up your contact center in under a week, thanks to our dedicated implementation and training specialists who will ensure a smooth transition from demo to operational status quickly. Our support team is committed to addressing your technical challenges efficiently and effectively. At Zailab, we are passionate about discovering sustainable solutions to customer needs, ensuring a lasting impact on customer satisfaction. As we move forward, we remain dedicated to evolving our platform to better serve both your team and your clients.

API Access

Has API

API Access

Has API

Screenshots View All

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Integrations

Salesforce Agentforce Service
Zoho CRM

Integrations

Salesforce Agentforce Service
Zoho CRM

Pricing Details

$20/month
Free Trial
Free Version

Pricing Details

$1 per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Imploy Healthcare Pty Ltd

Founded

2025

Country

Australia

Website

imploy.com.au

Vendor Details

Company Name

Zailab

Founded

2013

Country

Ireland

Website

www.zailab.com

Product Features

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

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