Average Ratings 1 Rating

Total
ease
features
design
support

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

At Imploy, our conviction is that exceptional care should never be hindered by intricate administrative tasks. We offer an Australian-developed, comprehensive software platform designed to revolutionize the operations of NDIS, aged care, and home care providers. By consolidating disjointed systems into a single, user-friendly solution, we empower your entire workforce, from administrative staff to on-the-ground support workers. Our mission is to equip care providers with the necessary tools to enhance efficiency, achieve superior results, and expand their capabilities with assurance. Imploy aims to streamline administrative processes, enhance communication, and simplify compliance for every team member, including those on the front lines and care coordinators. With our platform, we strive to ensure that caregivers can focus more on their clients and less on paperwork.

Description

Enable your team to engage with customers from any location effortlessly. Zailab’s cloud-enabled platform streamlines the tracking of client interactions across various channels while providing essential insights to effectively manage your team from afar. As your organization grows, maintaining genuine human connections is crucial. Equip your agents with the valuable customer insights they need to foster authentic relationships and deliver exceptional service. With level-1 PCI/GDPR compliance and an impressive 99.9% uptime guarantee, we prioritize the safety and security of your business data at all times. Set up your contact center in under a week, thanks to our dedicated implementation and training specialists who will ensure a smooth transition from demo to operational status quickly. Our support team is committed to addressing your technical challenges efficiently and effectively. At Zailab, we are passionate about discovering sustainable solutions to customer needs, ensuring a lasting impact on customer satisfaction. As we move forward, we remain dedicated to evolving our platform to better serve both your team and your clients.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

No images available

Screenshots View All

Integrations

Salesforce Agentforce Service No 
Zoho CRM No 

Integrations

Salesforce Agentforce Service Yes 
Zoho CRM Yes 

Pricing Details

$20/month
Free Trial Yes 
Free Version Yes 

Pricing Details

$1 per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Imploy Healthcare Pty Ltd

Founded

2025

Country

Australia

Website

imploy.com.au

Vendor Details

Company Name

Zailab

Founded

2013

Country

Ireland

Website

www.zailab.com

Product Features

Product Features

Call Center

Blended Call Center Yes 
Call Logging Yes 
Call Recording No 
Call Scripting No 
Campaign Management Yes 
Database No 
Escalation Management Yes 
IVR / Voice Recognition No 
Inbound Call Center Yes 
Manual Dialer Yes 
Outbound Call Center Yes 
Predictive Dialer No 
Progressive Dialer No 
Queue Management No 
Real-time Chat No 
Reporting/Analytics No 

Alternatives

CommCare Reviews

CommCare

Dimagi

Alternatives

Elemeno Reviews

Elemeno

Elemeno Health