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Description
Impel's complete platform combines the best of breed digital merchandising, communication, and imaging applications with industry's most advanced conversational AI technology. It's a technology platform that is always on, which engages, educates, and influences shoppers at all touchpoints, from the first click to the last sale. Impel delivers engaged shoppers and more confident buyers. Conversational AI that delivers extends the white glove service. Our conversational AI will take care of the rest so your sales and service staff can concentrate on closing deals and nurturing high-value leads. Advanced imaging technology makes your car shine online. This DIY photo solution delivers professional-grade results.
Description
Numa is the AI Customer Operations System built for dealerships that are tired of losing revenue and customers to broken processes. Every day, service calls go unanswered, advisors spend their time fielding "where's my car?" instead of selling work, and managers only find out about unhappy customers after the bad review is already posted. Numa fixes this at the infrastructure level that can follow-up with your customers automatically and give visibility into customer satisfaction to your advisors, reps, and managers. Operator answers and routes every inbound call so nothing goes dark. Status Updates proactively reaches out to customers so advisors stop drowning in callbacks. Voice AI books appointments automatically so customers never wait. LiveCSI flags heat cases in real time so managers can intervene before a CSI score takes the hit. Opportunities can proactively reach out on declined services, open recalls, and equity moments. And it all runs through one unified system: one inbox, one shared context. The result: recovered revenue, freed-up advisors, and a customer experience that increases CSI and builds loyalty.
API Access
Has API
API Access
Has API
Integrations
Auction Edge
CDK Global
DealerBuilt
Dealertrack DMS
ERA-IGNITE
Facebook
Google Analytics
PBS DMS
Tekion
VinSolutions Connect CRM
Integrations
Auction Edge
CDK Global
DealerBuilt
Dealertrack DMS
ERA-IGNITE
Facebook
Google Analytics
PBS DMS
Tekion
VinSolutions Connect CRM
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Impel
Founded
2013
Country
United States
Website
spincar.com
Vendor Details
Company Name
Numa
Founded
2019
Country
United States
Website
www.numa.com
Product Features
Auto Dealer
Accounting
Buy-Here-Pay-Here
Collections Management
Contact Database
Customer Database
Document Management
F&I Management
Financing Management
Form Printing
Inventory Management
Lease Management
New Car Dealer
New Car Lot
Online Inventory
Parts Management
Sales Management
Service Department
Used Car Lot
Website Integration
