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features
design
support

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Write a Review

Description

With more than two decades of experience catering to the travel industry's needs on five continents and a recipient of multiple awards for travel technology, Illusions stands as a prominent global supplier of enterprise systems for Tour Operators, Travel Agents, and Destination Management Companies. Founded in 1997 by entrepreneur Faisal Memon, Illusions Online aimed to modernize and streamline the intricate processes involved in creating, distributing, and delivering travel packages and destination activities. In 2010, Illusions recognized a significant opportunity to offer its extensive data on hotels, tours, transfers, and packages to clients and third parties, effectively launching the first online global B2B marketplace for land-based travel, known as iWTX. Since its launch, iWTX has evolved into a comprehensive distribution platform that connects leading global hotel chains, facilitating the sharing of both static and dynamic inventory with an expansive network of travel industry buyers. As the platform continues to grow, it is redefining the way travel professionals access and utilize vital travel resources.

Description

Boost your conversion rates by creating detailed online itineraries with our innovative Itinerary Builder. Customers can conveniently book through the Kaptio Platform, ensuring a smooth and enjoyable shopping experience. Gain a comprehensive view of your customers from their first interaction through to quotes, bookings, and re-engagement after their trips. Enhance your marketing strategies by running opt-in campaigns that collect customer preferences and history, which can be utilized with Marketing Cloud or other marketing solutions. Kaptio Travel stands out as a premier travel platform specifically designed for travel operators using Salesforce. Our platform empowers you to grow your business by leveraging the most advanced travel technology available, all built on the top-rated travel CRM platform, which allows for seamless integration with an unparalleled travel CRM system while enhancing operational efficiency and customer satisfaction.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial No 
Free Version Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Illusions Online

Founded

1997

Country

United Arab Emirates

Website

www.illusions-online.com

Vendor Details

Company Name

Kaptio

Website

kaptio.com

Product Features

Tour Operator

Accommodation Booking Yes 
Activities Booking Yes 
Central Reservation System Yes 
Coach Booking Yes 
Custom Packages Yes 
Customer Management Yes 
GDS / OTA Integration Yes 
Itinerary Creation Yes 
Multi-Day Tours No 
Payment Processing Yes 
Price / Margin Management Yes 
Promotions Management Yes 
Quote Management Yes 
Reservations Management Yes 
Vendor Management Yes 
Website Management No 

Travel Agency

Central Reservation System Yes 
Customer Database Yes 
Flight Booking Yes 
GDS / OTA Integration Yes 
Itinerary Creation Yes 
Marketing Management Yes 
Payment Processing Yes 
Promotions Management Yes 
Quote Management Yes 
Rental Car Reservations Yes 
Single / Group Reservations Yes 

Product Features

Tour Operator

Accommodation Booking Yes 
Activities Booking Yes 
Central Reservation System Yes 
Coach Booking Yes 
Custom Packages Yes 
Customer Management Yes 
GDS / OTA Integration No 
Itinerary Creation Yes 
Multi-Day Tours No 
Payment Processing Yes 
Price / Margin Management Yes 
Promotions Management Yes 
Quote Management Yes 
Reservations Management Yes 
Vendor Management Yes 
Website Management No 

Travel Agency

Central Reservation System Yes 
Customer Database Yes 
Flight Booking No 
GDS / OTA Integration No 
Itinerary Creation Yes 
Marketing Management No 
Payment Processing Yes 
Promotions Management Yes 
Quote Management Yes 
Rental Car Reservations Yes 
Single / Group Reservations Yes 

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