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Description
We offer seamless voice authentication and fraud prevention solutions tailored for contact centers within credit unions and community banks, enhancing performance in three key areas. Our premier product, Illuma, utilizes cutting-edge signal processing, artificial intelligence, and machine learning technologies. The voice authentication system operates discreetly in the background, quickly and efficiently confirming the identities of callers as they engage with contact center representatives. By leveraging our voice biometrics technology, we empower community financial institutions to thwart fraud attempts and prevent account takeovers with a method that is difficult to replicate or deceive. Designed specifically for community financial institutions, our technology is not only cost-effective and efficient but also secure, easy to implement, and user-friendly. Furthermore, this innovative system enables agents to minimize the time spent on the more cumbersome aspects of calls, allowing them to assist customers with their inquiries, issues, and transactions in a more expedited manner. Ultimately, our solution enhances both the customer experience and operational efficiency for financial institutions.
Description
Available as a virtual machine image, this solution can be implemented across various environments including hardware servers, data centers, or cloud platforms. The integration of APIs streamlines essential enrollment and verification functions, allowing your application to focus on comprehensive process management. VoiSentry is designed with a cluster-based architecture, ensuring effective scalability, durability, and preparedness for future demands, with flexible options for on-premise or data center hosting. Our advanced voice biometric engine merges top-tier security with user-friendliness, delivering an enhanced experience for both businesses and their clients. As identity theft incidents increase, multi-factor authentication (MFA) has gained traction as a means to safeguard customer information and financial assets. The inclusion of voice biometrics introduces an additional layer of authentication that is resistant to spoofing attempts. Furthermore, voice biometrics can be utilized to generate voice signatures, which serve as legally binding methods for endorsing documents, including life insurance policies. In this rapidly evolving digital landscape, adopting such technologies is essential for maintaining security and trust.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Illuma
Founded
2016
Country
United States
Website
illuma.cx/
Vendor Details
Company Name
Aculab
Founded
1978
Country
United Kingdom
Website
www.aculab.com/biometric-technologies/
Product Features
Fraud Detection
Access Security Management
Check Fraud Monitoring
Custom Fraud Parameters
For Banking
For Crypto
For Insurance Industry
For eCommerce
Internal Fraud Monitoring
Investigator Notes
Pattern Recognition
Transaction Approval