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Description
We offer seamless voice authentication and fraud prevention solutions tailored for contact centers within credit unions and community banks, enhancing performance in three key areas. Our premier product, Illuma, utilizes cutting-edge signal processing, artificial intelligence, and machine learning technologies. The voice authentication system operates discreetly in the background, quickly and efficiently confirming the identities of callers as they engage with contact center representatives. By leveraging our voice biometrics technology, we empower community financial institutions to thwart fraud attempts and prevent account takeovers with a method that is difficult to replicate or deceive. Designed specifically for community financial institutions, our technology is not only cost-effective and efficient but also secure, easy to implement, and user-friendly. Furthermore, this innovative system enables agents to minimize the time spent on the more cumbersome aspects of calls, allowing them to assist customers with their inquiries, issues, and transactions in a more expedited manner. Ultimately, our solution enhances both the customer experience and operational efficiency for financial institutions.
Description
SentryFusion enhances security through a robust multi-factor analysis for managing access to essential resources and sensitive areas. It features a cluster-based architecture that ensures scalability, resilience, and adaptability for future needs, with flexible hosting options available for on-premise or data center setups. The system can identify a user’s voice and face during video calls, allowing for reliable recognition in subsequent interactions, whether they are voice calls, video chats, or photographs. Given the increasing prevalence of identity theft, multi-factor authentication (MFA) has become a critical tool in safeguarding against unauthorized access to sensitive customer information and financial assets. This technology facilitates operations that can approach real-time efficiency, even in extensive authentication environments. SentryFusion delivers rapid results, optimizing the authentication workflow and minimizing inconvenience for users, thereby enhancing their overall experience while maintaining high security standards. Additionally, the seamless integration of these features positions SentryFusion as a leading solution in modern access control systems.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Illuma
Founded
2016
Country
United States
Website
illuma.cx/
Vendor Details
Company Name
Aculab
Founded
1978
Country
United Kingdom
Website
www.aculab.com/biometric-technologies/sentryfusion/
Product Features
Fraud Detection
Access Security Management
Check Fraud Monitoring
Custom Fraud Parameters
For Banking
For Crypto
For Insurance Industry
For eCommerce
Internal Fraud Monitoring
Investigator Notes
Pattern Recognition
Transaction Approval