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Description
Transform user engagement with exceptional experiences through our multi-touch applications, augmented reality, and virtual reality technologies that prioritize intuitive interaction. A workforce that feels valued contributes significantly to business achievements. Provide essential support to your team with SharePoint Helpdesk, a no-cost internal ticketing system integrated within Microsoft Teams for Office 365, along with SharePoint Online Helpdesk solutions from Ignatiuz. This platform is crafted to enhance communication between employees and helpdesk personnel. Not only can staff members create support tickets, but they also have the ability to monitor the progress of all their requests from a centralized location. Administrators benefit from straightforward reporting tools that offer valuable insights into agent performance, aiding in effective decision-making. Moreover, SharePoint automates notifications to relevant users throughout the stages of ticket creation, resolution, and response management, fostering synchronization and collaboration across different teams for heightened productivity. By streamlining these processes, organizations can ensure that employees receive timely support, ultimately leading to improved morale and operational efficiency.
Description
Crafted to assist businesses in creating a smooth and engaging customer journey via an integrated platform. This solution caters to a wide variety of sectors such as insurance, banking, retail, telecommunications, and technology among others. In an era that is fast-paced and deeply interconnected, it is crucial for your target audience to reach out through their preferred and most convenient communication methods. During these interactions, they not only anticipate that you understand their needs but also expect swift responses from your side. Moobidesk consolidates all vital communication channels into a single, cohesive platform. By leveraging the power of Artificial Intelligence and Machine Learning, we simplify and expedite the management of both sales and customer support, automating the entire customer engagement process. Additionally, the process of logging case tickets or archiving chat histories into your CRM becomes effortless, thanks to our ready-made APIs that can be seamlessly integrated into your existing systems, enhancing overall operational efficiency. With this innovative approach, your business can significantly improve customer satisfaction and loyalty.
API Access
Has API
API Access
Has API
Integrations
Facebook
Google Cloud Security Command Center
Instagram
Telegram
WeChat
WhatsApp
Wufoo
X (Twitter)
Integrations
Facebook
Google Cloud Security Command Center
Instagram
Telegram
WeChat
WhatsApp
Wufoo
X (Twitter)
Pricing Details
$1,499 per year
Free Trial
Free Version
Pricing Details
$68 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Ignatiuz Software
Founded
2014
Country
United States
Website
www.ignatiuz.com/products/help-desk-app/
Vendor Details
Company Name
Maven Lab
Founded
2006
Country
Singapore
Website
www.moobidesk.com
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management