Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Voicent’s IVR software provides an intuitive point-and-click interface for designing call flows, facilitating easy installation at an affordable price. It streamlines business integration, ranging from basic call flows to intricate connections with web applications and other tools, thereby enhancing operational flexibility. Voicent IVR Studio is built on internet standards, making it extensible and enabling seamless integration with current websites and custom Java classes, which empowers independent developers to adapt the IVR solution to suit specific business requirements. Like all products from Voicent, this software is a one-time purchase, granting lifetime ownership. There are no ongoing monthly fees or charges per call, ensuring you achieve the best Return-On-Investment (ROI) and the most economical Total Cost of Ownership (TCO). By using an IVR business phone system, you can effectively reduce the number of repetitive inquiries directed to live agents. Additionally, the system can automatically route calls to available agents, significantly decreasing the waiting time for callers. This not only improves customer satisfaction but also allows businesses to operate more efficiently.

Description

Cloud-based call center software is designed to resolve the challenges faced by traditional on-premise systems. Our solution enables businesses to operate their call centers from anywhere while safeguarding their data against potential security breaches. Sip2Dial’s innovative cloud call center software equips agents with essential tools and relevant information. Featuring a user-friendly interface, our platform seamlessly integrates customer interactions from multiple channels and allocates them to the appropriate agents. A standout feature of our software is its ability to minimize hold times by offering customers the option to receive a callback when their turn arrives, enhancing their experience. This approach not only increases visibility and transparency but also simplifies operations significantly. At Sip2Dial, we prioritize understanding the unique needs of our clients, dedicating time to customize deployments that cater specifically to various contact center requirements. By conducting thorough data collection and analytics, we aim to enhance operational efficiency, optimize resource utilization, and foster improved business results. Ultimately, our commitment is to empower businesses with the tools they need for effective communication and customer satisfaction.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Catalyst
EZ Doc Filer
Voicent Communications

Integrations

Catalyst
EZ Doc Filer
Voicent Communications

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$19.95 per user per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Voicent Communications

Founded

2001

Country

United States

Website

www.voicent.com

Vendor Details

Company Name

Sip2Dial

Founded

2015

Country

United States

Website

sip2dial.com

Product Features

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Alternatives

Voicent CRM Reviews

Voicent CRM

Voicent Communications

Alternatives

Voicent Predictive Dialer Reviews

Voicent Predictive Dialer

Voicent Communications
Voicent Appointment Reminder Reviews

Voicent Appointment Reminder

Voicent Communications