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Average Ratings 0 Ratings
Description
IQubz is a certified partner of Microsoft specializing in consulting services for Microsoft Dynamics CRM, focusing on integration, personalization, reporting, and analytics. They provide solutions that integrate Dynamics CRM with essential systems like ERP and eCommerce platforms, ensuring seamless connectivity for business operations. Their expertise extends to advanced data import and export processes (ETL) utilizing SQL Server Integration Services (SSIS). Additionally, they create context-sensitive reports using SQL Server Reporting Services (SSRS) to deliver tailored insights. The firm also offers customization services, developing CRM forms, workflows, and entity schema designs to meet specific client needs. Utilizing .Net technology, IQubz designs and develops custom applications, along with advanced import/export routines via Dynamics CRM web services. They also specialize in creating personalized reports and custom applications for Dynamics CRM, enabling businesses to analyze their data effectively. Moreover, they develop custom cubes that facilitate the analysis of Dynamics CRM and application data, as well as dynamic dashboards that present key information in a user-friendly browser format. In essence, IQubz empowers businesses to leverage Dynamics CRM to its fullest potential through various tailored solutions.
Description
Kova excels at transforming every customer engagement into a productive experience. With our innovative software solutions, your contact center can significantly lower average handle times, access crucial speech analytics and customer sentiment insights, and gather important customer data to refine future interactions. Our platform also facilitates effective management of your call center workforce through strategic scheduling, practical training, and productivity-enhancing tools. Understanding the high cost of acquiring new customers, we prioritize the satisfaction of your existing clientele as a cornerstone of your business success. Kova’s recording solutions for contact centers offer a robust platform for comprehensive multimedia recording, assessment, and storage of calls. A user-friendly interface provides your team with seamless access to audio and screen recordings, quality assurance metrics, speech analytics, and more, equipping you with the essential information to retain your customers. Additionally, we utilize context-aware, dynamic customer surveys to gather feedback across various communication channels, ensuring a well-rounded approach to customer engagement. By leveraging these tools, your organization can create a more responsive and effective customer service environment.
API Access
Has API
API Access
Has API
Integrations
Cisco CX Cloud
Eventide Elevate
Verint Community
Pricing Details
$59 per month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
IQubz
Founded
2007
Country
United States
Website
www.iqubz.com/services/dynamics-crm-integration-reporting-analytics/
Vendor Details
Company Name
Kova
Country
United States
Website
www.kovacorp.com/products/workforce-optimization
Product Features
Reporting
Customizable Dashboard
Data Source Connectors
Drag & Drop
Drill Down
Email Reports
Financial Reports
Forecasting
Marketing Reports
OLAP
Report Export
Sales Reports
Scheduled / Automated Reports
Product Features
Workforce Optimization (WFO)
Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning