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Description
ICTPBX is a robust open-source PBX platform designed specifically for Internet Service Providers (ISPs), Internet Telephony Service Providers (ITSPs), and various service providers. It integrates FreeSWITCH 1.10 as its core media engine with FusionPBX 6.6 for configuration, all streamlined via the ICTCore REST API and operated from an intuitive Angular 13 web dashboard.
In contrast to hosted PBX options, ICTPBX operates fully on your infrastructure, giving you complete control over your data, tenants, and billing processes. Its scalable architecture allows you to expand from just a few extensions to thousands of users without incurring per-user licensing fees, making it a cost-effective solution.
The platform is specifically designed for multi-tenant environments, ensuring that each tenant has their own dedicated PBX setup with personalized branding, quota limits, and role-based access controls to enhance security and customization.
Key features include support for SIP extensions, ring groups, call queues (ACD), and interactive voice response (IVR) menus, along with voicemail, conferencing, time conditions, and complex call flows. It also supports SIP trunks (gateways), inbound Direct Inward Dialing (DID) routing, and call blocking for enhanced functionality. Furthermore, the system accommodates multiple tenants with individualized branding and quota management, while also integrating voice, fax (T.38/FoIP), SMS (SMPP), and email services into a single platform for streamlined communication. Overall, ICTPBX offers a comprehensive solution that meets the diverse needs of modern telecommunications.
Description
iCallify is an intelligent, multi-tenant contact center software built to streamline business communications and enhance customer engagement through AI-powered automation.
The platform supports inbound, outbound, and blended call center operations with advanced features including predictive dialer, power dialer, preview dialer, auto dialer, IVR, voice broadcasting, WhatsApp integration, WhatsApp Business Calling, click-to-call functionality, real-time monitoring dashboards, advanced call distribution strategies, and a Movable Dialer for flexible agent workflows.
Designed for scalability and flexibility, iCallify helps organizations improve operational efficiency, increase conversion rates, and deliver personalized customer experiences. The system supports multi-channel communication, advanced reporting, supervisor controls (monitor, whisper, barge), seamless Theme Customization for brand alignment, and integration capabilities for CRM and third-party systems. It also ensures regulatory adherence with built-in TCPA Compliance features for safe and compliant outreach.
With both cloud and on-premise deployment options, iCallify enables businesses across industries to transform their contact center operations into high-performance engagement hubs.
Key Features:
AI-Powered Omnichannel Contact Center
Optimized for Low Bandwidth Environments
Low Server Configuration Requirements
Advanced Dialer Suite with Multi-Mode Campaign Control
Multi-Tenant Architecture for BPO & Enterprise Use
WhatsApp Business Calling Integration
Dedicated WhatsApp Call Center Software with Reporting
Built-in Billing System
Real-Time Supervisor Control Tools
Scalable Deployment (Cloud & On-Premise)
Movable Dialer for enhanced usability
Theme Customization for personalized inter
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
Odoo
Salesforce
WhatsApp
Zoho CRM
Pricing Details
$6000/one-time payment
Free Trial
Free Version
Pricing Details
$10 /user/month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
ICTInnovations
Founded
2006
Country
Pakistan
Website
www.ictinnovations.com
Vendor Details
Company Name
iCallify
Founded
2011
Country
United States
Website
icallify.com
Product Features
Product Features
Auto Dialer
Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Surveys
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
IVR
Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail
Predictive Dialer
Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management
