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Average Ratings 0 Ratings
Description
IBM Sterling Intelligent Promising is a versatile, AI-driven platform aimed at improving omnichannel retail effectiveness by providing reliable, clear, and economical order fulfillment solutions. Through its Promising service, the platform offers tailored delivery estimates by analyzing various fulfillment options in mere milliseconds, which allows retailers to showcase accurate promise dates on product listing pages, product detail pages, and during checkout, ultimately boosting digital conversion rates and minimizing cart abandonment. Additionally, the Inventory Visibility service grants businesses real-time insights into their inventory across the enterprise, enabling them to address peak demand periods, fine-tune safety stock levels, and prevent over-promising that could lead to lost sales opportunities. Meanwhile, the Optimization service utilizes sophisticated algorithms to harmonize established business rules with actual cost factors, including shipping and processing expenses, ensuring optimal fulfillment choices are made. This comprehensive approach not only enhances customer satisfaction but also drives efficiency in the retail supply chain.
Description
Manage orders via various channels including websites, telesales, EPOS systems, trade counters, and ecommerce platforms for both retail and trade clients. Telesales play an essential role in any direct sales operation, addressing customer inquiries, resolving complaints, and processing orders efficiently. Cyrane provides extensive tools designed to empower telesales and customer service representatives to manage every facet of customer service and order management seamlessly. Features such as trade account and retail pricing, integration of promotional offers and media codes, customer notes, reminders, gift messages, and product personalization are all incorporated. The automatic stock allocation system safeguards against overselling by providing full visibility of stock levels and allows for manual stock allocation when necessary, thereby enhancing flexibility in the order fulfillment process and enabling adjustments to address customer service challenges. Additionally, this comprehensive approach ensures that customer satisfaction remains a top priority throughout the order management system.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$675 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
IBM
Founded
1911
Country
United States
Website
www.ibm.com/products/intelligent-promising
Vendor Details
Company Name
Cyrane Systems
Website
www.cyranesystems.com
Product Features
Inventory Control
Allocation
Barcoding
Cost Tracking
Forecasting
Item Management
Order Management
Procurement Management
Reorder Management
SKU / UPC Codes
Serial Number Tracking
Supplier Management
Order Management
Back Order Management
Catalog Management
Inventory Management
Order Entry
Order Fulfillment
Order Tracking
Recurring Orders
Returns Management
Shipping Management
Special Order Management
Product Features
Order Management
Back Order Management
Catalog Management
Inventory Management
Order Entry
Order Fulfillment
Order Tracking
Recurring Orders
Returns Management
Shipping Management
Special Order Management