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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

IBM® Robotic Process Automation (RPA) streamlines the automation of various business and IT processes efficiently, just like conventional RPA, while enhancing scalability. These software robots, or bots, utilize AI-driven insights to execute tasks swiftly, facilitating a smooth journey toward digital transformation. The common advantages of RPA include minimizing human error, speeding up time to value, boosting throughput, and cutting expenses. With IBM Robotic Process Automation, organizations can augment their workforce by automating mundane tasks, processing data from unstructured documents, and engaging with intelligent chatbots via text and voice. This not only increases productivity and decreases errors but also allows teams to focus more on strategic initiatives rather than repetitive duties. Additionally, IBM's RPA tools empower developers and users alike to effortlessly build RPA bots and generate detailed reports in just a matter of minutes, making automation more accessible than ever before. Ultimately, this approach transforms the way businesses operate, fostering innovation while enhancing efficiency.

Description

Enhance both productivity and customer satisfaction through the leading auto-complete solution available today. A significant portion, over 95%, of customer service interactions often involve repetitive phrases. By utilizing intelligent sentence completions, these redundancies can be anticipated, allowing your team to focus less on monotonous typing and more on delivering exceptional service. This approach not only boosts productivity but also elevates the quality of responses, resulting in quicker replies to customer inquiries. Consequently, this creates additional time for your clients and your service staff alike. Maintaining a consistent tone of voice is essential for any brand's identity. TypeGenie's suggested phrases promote a uniform style among the support team. These completions are not only highly relevant but also tailored to individual needs, as they draw upon your previous tickets. Leveraging state-of-the-art artificial intelligence, specifically deep learning with self-learning capabilities, means that the more frequently your team engages with TypeGenie, the more refined the suggestions become. Ultimately, this fosters a more effective and personalized customer service experience.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Freshdesk No 
IBM Cloud Yes 
IBM Cloud Pak for Business Automation Yes 
Intercom No 
Microsoft Dynamics 365 No 
Salesforce No 
Zendesk No 
Zendesk Chat No 

Integrations

Freshdesk Yes 
IBM Cloud No 
IBM Cloud Pak for Business Automation No 
Intercom Yes 
Microsoft Dynamics 365 Yes 
Salesforce Yes 
Zendesk Yes 
Zendesk Chat Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$199 per month
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

IBM

Founded

1911

Country

United States

Website

www.ibm.com/products/robotic-process-automation

Vendor Details

Company Name

TypeGenie

Founded

2015

Country

United Kingdom

Website

www.typegenie.net

Product Features

Robotic Process Automation (RPA)

Analytics No 
Attended Automation No 
Code-free Development No 
Image Recognition No 
Optical Character Recognition No 
Process Builder No 
Third Party Application Integration No 
Unattended Automation No 

Product Features

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat No 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

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