Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
IBM® Robotic Process Automation (RPA) streamlines the automation of various business and IT processes efficiently, just like conventional RPA, while enhancing scalability. These software robots, or bots, utilize AI-driven insights to execute tasks swiftly, facilitating a smooth journey toward digital transformation. The common advantages of RPA include minimizing human error, speeding up time to value, boosting throughput, and cutting expenses. With IBM Robotic Process Automation, organizations can augment their workforce by automating mundane tasks, processing data from unstructured documents, and engaging with intelligent chatbots via text and voice. This not only increases productivity and decreases errors but also allows teams to focus more on strategic initiatives rather than repetitive duties. Additionally, IBM's RPA tools empower developers and users alike to effortlessly build RPA bots and generate detailed reports in just a matter of minutes, making automation more accessible than ever before. Ultimately, this approach transforms the way businesses operate, fostering innovation while enhancing efficiency.
Description
Enhance both productivity and customer satisfaction through the leading auto-complete solution available today. A significant portion, over 95%, of customer service interactions often involve repetitive phrases. By utilizing intelligent sentence completions, these redundancies can be anticipated, allowing your team to focus less on monotonous typing and more on delivering exceptional service. This approach not only boosts productivity but also elevates the quality of responses, resulting in quicker replies to customer inquiries. Consequently, this creates additional time for your clients and your service staff alike. Maintaining a consistent tone of voice is essential for any brand's identity. TypeGenie's suggested phrases promote a uniform style among the support team. These completions are not only highly relevant but also tailored to individual needs, as they draw upon your previous tickets. Leveraging state-of-the-art artificial intelligence, specifically deep learning with self-learning capabilities, means that the more frequently your team engages with TypeGenie, the more refined the suggestions become. Ultimately, this fosters a more effective and personalized customer service experience.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Freshdesk
No
IBM Cloud
Yes
IBM Cloud Pak for Business Automation
Yes
Intercom
No
Microsoft Dynamics 365
No
Salesforce
No
Zendesk
No
Zendesk Chat
No
Integrations
Freshdesk
Yes
IBM Cloud
No
IBM Cloud Pak for Business Automation
No
Intercom
Yes
Microsoft Dynamics 365
Yes
Salesforce
Yes
Zendesk
Yes
Zendesk Chat
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$199 per month
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
IBM
Founded
1911
Country
United States
Website
www.ibm.com/products/robotic-process-automation
Vendor Details
Company Name
TypeGenie
Founded
2015
Country
United Kingdom
Website
www.typegenie.net
Product Features
Robotic Process Automation (RPA)
Analytics
No
Attended Automation
No
Code-free Development
No
Image Recognition
No
Optical Character Recognition
No
Process Builder
No
Third Party Application Integration
No
Unattended Automation
No
Product Features
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
No
Live Chat
No
Performance Metrics
No
Queue Management
No
Self Service Portal
No
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
No