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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

IBM® Robotic Process Automation (RPA) streamlines the automation of various business and IT processes efficiently, just like conventional RPA, while enhancing scalability. These software robots, or bots, utilize AI-driven insights to execute tasks swiftly, facilitating a smooth journey toward digital transformation. The common advantages of RPA include minimizing human error, speeding up time to value, boosting throughput, and cutting expenses. With IBM Robotic Process Automation, organizations can augment their workforce by automating mundane tasks, processing data from unstructured documents, and engaging with intelligent chatbots via text and voice. This not only increases productivity and decreases errors but also allows teams to focus more on strategic initiatives rather than repetitive duties. Additionally, IBM's RPA tools empower developers and users alike to effortlessly build RPA bots and generate detailed reports in just a matter of minutes, making automation more accessible than ever before. Ultimately, this approach transforms the way businesses operate, fostering innovation while enhancing efficiency.

Description

Enhance both productivity and customer satisfaction through the leading auto-complete solution available today. A significant portion, over 95%, of customer service interactions often involve repetitive phrases. By utilizing intelligent sentence completions, these redundancies can be anticipated, allowing your team to focus less on monotonous typing and more on delivering exceptional service. This approach not only boosts productivity but also elevates the quality of responses, resulting in quicker replies to customer inquiries. Consequently, this creates additional time for your clients and your service staff alike. Maintaining a consistent tone of voice is essential for any brand's identity. TypeGenie's suggested phrases promote a uniform style among the support team. These completions are not only highly relevant but also tailored to individual needs, as they draw upon your previous tickets. Leveraging state-of-the-art artificial intelligence, specifically deep learning with self-learning capabilities, means that the more frequently your team engages with TypeGenie, the more refined the suggestions become. Ultimately, this fosters a more effective and personalized customer service experience.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Freshdesk
IBM Cloud
IBM Cloud Pak for Business Automation
Intercom
Microsoft Dynamics 365
Salesforce
Zendesk
Zendesk Chat

Integrations

Freshdesk
IBM Cloud
IBM Cloud Pak for Business Automation
Intercom
Microsoft Dynamics 365
Salesforce
Zendesk
Zendesk Chat

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$199 per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

IBM

Founded

1911

Country

United States

Website

www.ibm.com/products/robotic-process-automation

Vendor Details

Company Name

TypeGenie

Founded

2015

Country

United Kingdom

Website

www.typegenie.net

Product Features

Robotic Process Automation (RPA)

Analytics
Attended Automation
Code-free Development
Image Recognition
Optical Character Recognition
Process Builder
Third Party Application Integration
Unattended Automation

Product Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

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