Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
IBM Network Intelligence aims to enhance the transition towards an autonomous network lifecycle by providing instantaneous insights and operational automation across various vendors and domains. It employs network-native AI that is specifically trained on extensive telemetry data rather than generic datasets, merging analytical and reasoning functions to act as a cooperative partner rather than merely an observer. With its transparent and explainable AI decisions, it equips users with the assurance needed to understand the rationale behind each action taken. Built upon an open, interoperable framework, it seamlessly integrates with current tools and can function in on-premises, cloud, or hybrid settings without imposing vendor lock-in or necessitating complete system overhauls. From the outset, its pretrained models and swift ecosystem integration empower teams to reduce distractions by leveraging semantic understanding to highlight only actionable, high-confidence insights. This capability not only decreases the frequency of repeated incidents but also accelerates repair times and enhances overall mean time performance, ultimately streamlining network management. Thus, organizations can confidently adopt this cutting-edge technology to navigate the complexities of modern network environments more effectively.
Description
Ember serves as an AI-driven customer service agent developed by Kanerika, seamlessly integrating with your current helpdesk and knowledge base systems, such as Zendesk, via secure API connections without necessitating any platform changes. It proficiently categorizes incoming inquiries from both email and chat based on their topic, intent, and urgency levels. By utilizing your existing knowledge base and historical ticket data, Ember generates context-sensitive responses. Queries that meet high confidence criteria are resolved automatically, while more intricate or sensitive issues are directed to the appropriate human specialist, complete with the entire conversation history for context. Each resolved inquiry is transformed into a structured summary, which aids in tracking response times and trends within reporting metrics. Moreover, Ember is designed to operate within your own infrastructure, ensuring that customer information remains securely within your environment. Your organization has the flexibility to establish escalation procedures, determine confidence thresholds, and set auto-resolution guidelines tailored to your specific needs. This adaptability allows for a more streamlined customer service experience that can evolve alongside your team’s requirements.
API Access
Has API
Yes
API Access
Has API
No
Screenshots View All
No images available
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
No
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
IBM
Founded
1911
Country
United States
Website
www.ibm.com/products/network-intelligence
Vendor Details
Company Name
Kanerika
Founded
2015
Country
United States
Website
kanerika.com