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features
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support

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Description

IBM Network Intelligence aims to enhance the transition towards an autonomous network lifecycle by providing instantaneous insights and operational automation across various vendors and domains. It employs network-native AI that is specifically trained on extensive telemetry data rather than generic datasets, merging analytical and reasoning functions to act as a cooperative partner rather than merely an observer. With its transparent and explainable AI decisions, it equips users with the assurance needed to understand the rationale behind each action taken. Built upon an open, interoperable framework, it seamlessly integrates with current tools and can function in on-premises, cloud, or hybrid settings without imposing vendor lock-in or necessitating complete system overhauls. From the outset, its pretrained models and swift ecosystem integration empower teams to reduce distractions by leveraging semantic understanding to highlight only actionable, high-confidence insights. This capability not only decreases the frequency of repeated incidents but also accelerates repair times and enhances overall mean time performance, ultimately streamlining network management. Thus, organizations can confidently adopt this cutting-edge technology to navigate the complexities of modern network environments more effectively.

Description

Ember serves as an AI-driven customer service agent developed by Kanerika, seamlessly integrating with your current helpdesk and knowledge base systems, such as Zendesk, via secure API connections without necessitating any platform changes. It proficiently categorizes incoming inquiries from both email and chat based on their topic, intent, and urgency levels. By utilizing your existing knowledge base and historical ticket data, Ember generates context-sensitive responses. Queries that meet high confidence criteria are resolved automatically, while more intricate or sensitive issues are directed to the appropriate human specialist, complete with the entire conversation history for context. Each resolved inquiry is transformed into a structured summary, which aids in tracking response times and trends within reporting metrics. Moreover, Ember is designed to operate within your own infrastructure, ensuring that customer information remains securely within your environment. Your organization has the flexibility to establish escalation procedures, determine confidence thresholds, and set auto-resolution guidelines tailored to your specific needs. This adaptability allows for a more streamlined customer service experience that can evolve alongside your team’s requirements.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based No 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

IBM

Founded

1911

Country

United States

Website

www.ibm.com/products/network-intelligence

Vendor Details

Company Name

Kanerika

Founded

2015

Country

United States

Website

kanerika.com

Product Features

Product Features

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Alternatives

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