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Average Ratings 0 Ratings

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ease
features
design
support

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Description

IBM InfoSphere® Optim™ Data Privacy offers a comprehensive suite of tools designed to effectively mask sensitive information in non-production settings like development, testing, quality assurance, or training. This singular solution employs various transformation methods to replace sensitive data with realistic, fully functional masked alternatives, ensuring the confidentiality of critical information. Techniques for masking include using substrings, arithmetic expressions, generating random or sequential numbers, manipulating dates, and concatenating data elements. The advanced masking capabilities maintain contextually appropriate formats that closely resemble the original data. Users can apply an array of masking techniques on demand to safeguard personally identifiable information and sensitive corporate data within applications, databases, and reports. By utilizing these data masking features, organizations can mitigate the risk of data misuse by obscuring, privatizing, and protecting personal information circulated in non-production environments, thereby enhancing data security and compliance. Ultimately, this solution empowers businesses to navigate privacy challenges while maintaining the integrity of their operational processes.

Description

SmartSIP® is a software solution designed for on-premise use that offers DTMF suppression and masking, allowing contact centers to securely collect sensitive cardholder information during live calls. Customers can input their confidential data using their touch-tone phone while remaining connected to a contact center representative. Through DTMF suppression and masking, the tones generated by the customer are substituted with flat tones that cannot be reverted to their original forms. The agent's interface displays a masked version of the customer's input. By effectively removing the need for verbal communication of sensitive details, SmartSIP ensures that full call recordings and comprehensive screen captures are maintained. Acting as a SIP proxy between the Session Border Controller (SBC or Media Gateway) and the voice platform, SmartSIP processes the DTMF data without interfering with the audio connection. This innovative tool is specifically designed for VoIP telephony within contact centers, making it an essential asset for maintaining data security during customer interactions. Moreover, its implementation can significantly enhance compliance with various regulatory standards related to data protection.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Amdocs Customer Experience Suite
Avaya Experience Platform
Cisco CX Cloud
Hadoop
IBM Cloud
IBM Db2
IBM InfoSphere Optim
IBM Informix
JD Edwards EnterpriseOne
Oracle PeopleSoft
Oracle Siebel CRM
SQL Server

Integrations

Amdocs Customer Experience Suite
Avaya Experience Platform
Cisco CX Cloud
Hadoop
IBM Cloud
IBM Db2
IBM InfoSphere Optim
IBM Informix
JD Edwards EnterpriseOne
Oracle PeopleSoft
Oracle Siebel CRM
SQL Server

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

IBM

Founded

1911

Country

United States

Website

www.ibm.com/il-en/products/infosphere-optim-data-privacy

Vendor Details

Company Name

IntraNext Systems

Country

United States

Website

intranext.com/solutions/smartsip

Product Features

Data Privacy Management

Access Control
CCPA Compliance
Consent Management
Data Mapping
GDPR Compliance
Incident Management
PIA / DPIA
Policy Management
Risk Management
Sensitive Data Identification

Product Features

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

Alternatives

Alternatives

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