Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

The IBM Cloud Direct Link solution facilitates a smooth integration between your local infrastructure and cloud resources. By offering high speed and dependable connections, IBM Cloud Direct Link allows organizations to effectively expand their data center networks while maintaining consistent, high-throughput connectivity that bypasses the public internet entirely. This solution empowers users to enhance capacity at their existing on-premises data centers by leveraging IBM Cloud Direct Link. With IBM Cloud Direct Link Dedicated, establishing a direct fiber connection within an IBM Cloud network point of presence (PoP) becomes straightforward and efficient. These low-latency, highly reliable connections ensure that data transfers between your on-premises facilities and IBM Cloud virtual private cloud networks are both secure and efficient. As traffic remains insulated from the public internet, disruptions and connectivity issues are significantly minimized. Furthermore, with bandwidth options ranging from 50 Mbps to 10 Gbps, you can select the optimal capacity that suits your organization's specific needs. This flexibility allows businesses to adapt to evolving demands while ensuring robust performance.

Description

Cloud-based call center software is designed to resolve the challenges faced by traditional on-premise systems. Our solution enables businesses to operate their call centers from anywhere while safeguarding their data against potential security breaches. Sip2Dial’s innovative cloud call center software equips agents with essential tools and relevant information. Featuring a user-friendly interface, our platform seamlessly integrates customer interactions from multiple channels and allocates them to the appropriate agents. A standout feature of our software is its ability to minimize hold times by offering customers the option to receive a callback when their turn arrives, enhancing their experience. This approach not only increases visibility and transparency but also simplifies operations significantly. At Sip2Dial, we prioritize understanding the unique needs of our clients, dedicating time to customize deployments that cater specifically to various contact center requirements. By conducting thorough data collection and analytics, we aim to enhance operational efficiency, optimize resource utilization, and foster improved business results. Ultimately, our commitment is to empower businesses with the tools they need for effective communication and customer satisfaction.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Catalyst
CloudLink
CyrusOne
EZ Doc Filer
Equinix
IBM Cloud Satellite
Lumen Cloud Connect
Tata Communications
Telia CDN
VMware Cloud
Verizon Cloud
Zenlayer

Integrations

Catalyst
CloudLink
CyrusOne
EZ Doc Filer
Equinix
IBM Cloud Satellite
Lumen Cloud Connect
Tata Communications
Telia CDN
VMware Cloud
Verizon Cloud
Zenlayer

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$19.95 per user per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

IBM

Founded

1911

Country

United States

Website

www.ibm.com/cloud/direct-link

Vendor Details

Company Name

Sip2Dial

Founded

2015

Country

United States

Website

sip2dial.com

Product Features

VPS Hosting

Access Control / Permissions
FTP
Managed VPS
Multi-Server Management
One-Click Apps
Root Access
SSD Storage
Unmanaged VPS
Upload Custom ISO

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Alternatives