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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

HUAWEI CLOUD stands as a prominent provider in the cloud services arena, drawing on over three decades of Huawei's expertise in ICT infrastructure products and solutions. Our mission is to deliver dependable, secure, and economically viable cloud services that empower applications, leverage data effectively, and support the growth of organizations across various sectors in today’s intelligent landscape. Additionally, HUAWEI CLOUD is dedicated to offering affordable, efficient, and trustworthy cloud and AI services through continuous technological advancements. By the conclusion of 2019, HUAWEI CLOUD had successfully introduced over 210 cloud services and an equal number of solutions. Various sectors, including news agencies, social media networks, law enforcement bodies, automotive manufacturers, genetic research organizations, and financial institutions, are realizing substantial benefits from our offerings. The HUAWEI CLOUD marketplace has seen the addition of 3,500 applications, featuring contributions from over 13,000 business partners, further enhancing the ecosystem and support we provide to our customers while fostering innovation and collaboration.

Description

The Cognitive Engagement Center (CEC) offers a comprehensive cloud service that combines voice, text, and video into a single customer service platform, enhancing the experience beyond traditional call centers. This innovative solution incorporates advanced technologies like voice and semantic recognition, natural language processing, 5G video capabilities, and IoT integration. By utilizing CEC, businesses can leverage Huawei's extensive experience across multiple sectors such as telecommunications, government, finance, insurance, the Internet, healthcare, education, and transportation, allowing them to establish a fully integrated intelligent customer service framework that enhances both quality and efficiency. The platform is designed to be carrier-class, ensuring reliability and accommodating large volumes of interactions simultaneously without any issues. With CEC, organizations can seamlessly implement the service right away, eliminating the need for complicated setups or the deployment of various applications. Additionally, the user-friendly interface ensures that customer service representatives can quickly adapt to the system, ultimately leading to improved customer satisfaction.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Huawei Anti-DDoS
Huawei Blockchain Service
Huawei Cloud
Huawei Cloud Data Migration
Huawei Cloud Eye
Huawei Cloud Meeting
Huawei Database Security Service (DBSS)
Huawei OceanStor
Huawei WAF
Hudini
LogMan.io
MindSpore
Oceanbase
SecHard
SelectDB
SendQuick Cloud
ServiceStage
SuperMap GIS
TeskaLabs SIEM
YeahMobi

Integrations

Huawei Anti-DDoS
Huawei Blockchain Service
Huawei Cloud
Huawei Cloud Data Migration
Huawei Cloud Eye
Huawei Cloud Meeting
Huawei Database Security Service (DBSS)
Huawei OceanStor
Huawei WAF
Hudini
LogMan.io
MindSpore
Oceanbase
SecHard
SelectDB
SendQuick Cloud
ServiceStage
SuperMap GIS
TeskaLabs SIEM
YeahMobi

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$80 per agent per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Huawei

Founded

1987

Country

China

Website

intl.huaweicloud.com/en-us/

Vendor Details

Company Name

Huawei Cloud

Founded

1987

Country

China

Website

www.huaweicloud.com/intl/en-us/product/cec.html

Product Features

Cloud Management

Access Control
Billing & Provisioning
Capacity Analytics
Cost Management
Demand Monitoring
Multi-Cloud Management
Performance Analytics
SLA Management
Supply Monitoring
Workflow Approval

Infrastructure-as-a-Service (IaaS)

Analytics / Reporting
Configuration Management
Data Migration
Data Security
Load Balancing
Log Access
Network Monitoring
Performance Monitoring
SLA Monitoring

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

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