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features
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support

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Description

In order to meet the evolving demands of the future, the world requires utilities that are equipped and ready for what lies ahead. With Connexo, you can effectively prepare for the challenges of tomorrow; it combines utility intelligence with innovative “self-healing” optimization into a single, forward-looking application that offers a comprehensive perspective on your investment in advanced metering infrastructure (AMI). What sets Connexo apart is its capability to turn data collection and analysis into a launching pad for deeper insights. Videre takes it a step further by transforming those insights into practical solutions that can be utilized immediately. By leveraging advanced technology and the interconnectedness of data alongside UAVs, routine inspections, predictive maintenance, and element management can now be executed more efficiently and consistently. The sophisticated analytics provided by this system yield actionable insights that aid in thorough investigations and help recover lost revenue. Additionally, it supports the operation of mesh networks to facilitate data gathering that enhances both optimization and communication, ensuring that utilities can thrive in an increasingly complex landscape. The integration of these capabilities not only empowers utilities to maximize their investments but also prepares them for the unforeseen challenges that may come their way.

Description

UMAX offers a suite of contemporary, customizable solutions for Customer Information Systems (CIS), Customer Relationship Management (CRM), and Asset and Field Services Management, all tailored for utility companies and built on the robust Microsoft Dynamics 365 framework. Our offerings enhance everyday operations by leveraging automation and customizable workflows, all backed by meaningful analytics and data that can be acted upon. By implementing automated procedures, simplifying user interactions, and providing customer self-service options, organizations can achieve greater efficiency and significantly reduce service costs. Gain deeper insights into customer behavior through comprehensive omni-channel capabilities that enable proactive management of customer satisfaction. Optimize your business operations with our adaptable, highly configurable modular platform that effortlessly integrates with third-party systems. Harness the full potential of your utility data by utilizing the advanced features of the Microsoft platform, empowering your organization to thrive in a competitive landscape while simultaneously enhancing the customer experience.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Honeywell Smart Energy Yes 
Microsoft Dynamics 365 No 
SuiteOp Yes 
ThinkUEM Yes 

Integrations

Honeywell Smart Energy No 
Microsoft Dynamics 365 Yes 
SuiteOp No 
ThinkUEM No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

Honeywell

Country

United States

Website

www.smartenergy.honeywell.com/honeywell-connexo/

Vendor Details

Company Name

Itineris

Country

United States

Website

www.itineris.net/north-america/solutionforutilities/

Product Features

Utility Management Systems

Billing & Invoicing No 
Cable No 
Customer Management No 
Demand Planning No 
Electricity No 
Natural Gas No 
Plant Management No 
Service Call Management No 
Trash No 
Water No 
Work Order Management No 
Workforce Management No 

Product Features

Utility Billing

ACH Payment Processing Yes 
Account Management Yes 
Billing & Invoicing Yes 
Cable No 
Collections Management Yes 
Customer Management Yes 
Electricity Yes 
Meter Management Yes 
Metered Billing Yes 
Move In / Move Out Yes 
Natural Gas Yes 
Non-Metered Billing Yes 
Online Payment Processing Yes 
Penalty / Cut-Off Processing Yes 
Rate Management Yes 
Service Call Management Yes 
Trash Yes 
Water Yes 
Work Order Management Yes 

Utility Management Systems

Billing & Invoicing Yes 
Cable No 
Customer Management Yes 
Demand Planning No 
Electricity Yes 
Natural Gas Yes 
Plant Management No 
Service Call Management No 
Trash No 
Water Yes 
Work Order Management No 
Workforce Management No 

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